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Community Manager
Community Manager

Support Talks- How to determine a legitimate hardware issue

(Live event -  Thursday 13 May, 2020 at 9:30 am Pacific/ 12:30 pm Eastern / 6:30 pm Paris)

This event had place on Thursday 13th, May 13 at 9:30hrs PST 

This event helps you to understand legitimate hardware failures versus other scenarios that present themselves as hardware issues but may be something else. Use cases, examples, and steps that can be taken to differentiate between these issues are be provided.

  • What is Hardware Failure?
  • What is Non-Hardware Failure?
  • Hardware & Non-hardware Failure Examples
  • Troubleshooting Checklist
  • Q&A
Featured Speakers
ambtaylo.jpgAmbrose Taylor is a Technical Leader with the Customer Delivery team at Cisco. He has over 10 years of experience in the IT industry. He has been working at Cisco for eight years, starting in the Catalyst Switching team in 2013. He has been a technical leader for Catalyst products for two years. Ambrose holds a CCIE Enterprise Infrastructure #60254.
natpan.jpgNathan Pan is a Technical Consulting Engineer with the Enterprise Routing and Switching team at Cisco. He has over five years of experience in the IT Industry. He has been working at Cisco for five years, starting in the Catalyst Switching team in 2016 and has been a Tech Lead in the Enterprise Switching team for three years. This year, Nathan will transition to Technical Leader for Catalyst products.

For more information, visit the Other Network Architecture Subjects sub-category.

This event is open to everyone, including students, instructors, Cisco customers and partners.
Do you know you  can get answers before opening a TAC case by visiting the Cisco Community.   

Slides AMA Video

Gus Leon

Great information, slides and clear explanations with examples on how to determine a legitimate hardware issue.  Also very valuable Q&A.

Thank you to everyone involved in bringing these great sessions to the community.   Keep up the great work!



Hilda Arteaga
Cisco Alumni

Hi @Gus Leon 

Thank you so much for your feedback, we’re glad this session has been valuable to you. We hope to bring more in future.

I wish you have a wonderful rets of the week!

Gus Leon

Hi @Hilda Arteaga ,

You're welcome.  Glad to know more to come in the future.

Thank you Hilda!  Have a wonderful week ahead!

Kind Regards,


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