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Announcements
Please note that Remote Expert Mobile announced end-of-life and support will end on February 28, 2022.
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Picture on hold

Hello,

It is possible to change picture, when agent is on hold ? It is the picture.

agentHold.PNG

Thanks

1 ACCEPTED SOLUTION

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Not applicable

Hi Lukasz,

The image is defined in the video.hold.image.path config item in the /opt/cisco/<version>/CSDK/media_broker/proxy.properties file...

# Video hold image path - image must be in PNG format

video.hold.image.path=./resources/hold.png

You can provide your own png file and reference it from proxy.properties. See the Expert Assist Configuration—Audio and Video Hold Treatment section in the Installation and Configuration Guide for more information.

Regards,

Rob

View solution in original post

3 REPLIES 3
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Not applicable

Hi Lukasz,

The image is defined in the video.hold.image.path config item in the /opt/cisco/<version>/CSDK/media_broker/proxy.properties file...

# Video hold image path - image must be in PNG format

video.hold.image.path=./resources/hold.png

You can provide your own png file and reference it from proxy.properties. See the Expert Assist Configuration—Audio and Video Hold Treatment section in the Installation and Configuration Guide for more information.

Regards,

Rob

View solution in original post

Highlighted

Hi Robert,

Do you mean this changing configuration option available on the OS REMB ? not on the GUI portal ?

Thanks

Highlighted

yes change is made on the OS REMB