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Hi Folks,
Is there any clue to get chat variable from Cisco Finesse ?
We want to take chat variable to trigger pop up in to other gadget, we do the same think with Call Variable but failed with Chat Variable.
Regards
Novriadi
Hi Folks,I am currently setting up CME version 9.1 with B-ACD (app-b-acd-aa-3.0.0.2.tcl & app-b-acd-3.0.0.2.tcl), running on Cisco 2911 with IOS ver 15.2(4)M5, this is for lab purposes.Below is my CME & B-ACD configuration :**************************...
Hi FolksI had succesfully configured MVA on a lab environment with :- CUCM 9.1.1- H323 Gateway [Cisco 3925 - universal ios version 15.2(4)M5] with DID ISDN PRI- using direct MVAI'm able to reach the IVR menu and authenticate PIN number.Then I select ...
Hi FolksI am testing Cisco Prime Collaboration ver 9.0.24376 in my lab environment, Im using it to discover CUCM Cluster version 8.6.2 and successfully to obtain Server and Gateway information, but I can't see any endpoint that registered to CUCM sho...
Hi FolksIs it possible to run a agent free seating concept with the following condition :using UCCX 8.5 and CM 8.5agent login with IPPAsupervisors have a map table with a number of extensions in each cubicle.supervisors can dial a extension that mapp...
Halo Rama,
You should use different host name between cluster and your server host name.
For ex : cluster hostname -> reas.cisco.com
hostname -> reas-a.cisco.com
Also make sure when you finish on setup.sh, you pass all configuration setup witho...
Hi Dion,
What PCA version do you use ?
As i know for PCA version 11.5 you need to activate SNMP service on TMS OS. we need to install the service on Windows Server control panel then you must assign the privilege for your SNMP profile.
Thanks
No...
Hi All,B-ACD works after I added "out-bound" command on dial-peer incoming facing to service aa, see below configuration :**********************************************************dial-peer voice 3500 voipservice aa out-bounddestination-pattern 3500s...
Hi Nishant,Thanks you for your help.Yes, I'm overlook with appending +1 configuration on gateway. After I delete the configuration , the MVA works as I expected.RgdsNovriadi
