Taking a picture while video call

[edwin.ramana]

Is it possible to take a picture during video call?

Right now I can take a picture during video call but the video freezes, the call itself is still running, the audio is still working.

If it's possible, can you tell me how?

Thx in advance.

[robdoyle]

Hi Edwin,

This isn't a tested feature of REM and I'm unsure of the outcome. You may get different results depending on which user (consumer or agent) is taking the picture, on what platform and with which picture taking software.

Regards,

Rob

[edwin.ramana]

Hi Rob,

Thx for your response, do you know what is this button for?

The button is disabled.

Regards,

Edwin

[neetagup · Accepted solution]

Hi Edwin,

Button you pointed out in Screenshot, is  a feature called Snapshot for iOS device, which allows the user to take a screenshot and share it. If the consumer takes a screenshot and shares it (using the Use Photo button, or similar), the agent will receive a notification from the Remote Expert Mobile Agent SDK (Please refer to REM Developer Guide ).

You did not mention what version of REM SDK you are using, but it is possible that button will appear disable on older version if call was started in audio only mode.

Regards

Neeta

[edwin.ramana]

Hi Neeta,

Thank you for your reply. We are currently still using REM 11.5 (Cisco Remote Expert Mobile Developers Guide Version 11.5)

So, it's ios only feature?

Regards,

Edwin R

[neetagup]

That is correct.

Regards

Neeta