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Is this the right location to talk about jtapi?

Atllp_rtutt
Level 1
Level 1

I'm looking to get something set up so when a call comes it would check the caller id information and then get data from our accounting system to display on the phone with the caller id information.

4 Replies 4

npetrele
Cisco Employee
Cisco Employee

You can use JTAPI to get the caller ID, and there's a terminal method sendData to send information to the phone.  I suppose what you can display on the phone and how depends upon the phone. 

You can find more info here:

https://developer.cisco.com/site/collaboration/call-control/jtapi/overview/

We have 7965, 7945, 7911, and 9971 we are running 8.6 cumc.

I'm presuming that sending anything to the 7911's is mostly useless.

There's a table on this page that should give you an idea of what you can do with the various phones. These are for IP Phone Services XML, but you'll get the idea from the table. 

Cisco Unified IP Phone Services Application Development Notes, Release 8.5(1) - CiscoIPPhone XML Objects [Cisco Unified …

You'll find a later document (version 9.1) on this page, but it's in PDF form.

https://developer.cisco.com/site/collaboration/endpoints/ip-phone-services/overview/

upchaurasia
Spotlight
Spotlight

I guess CURRI will be better option for this kind of app.