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JTAPI find if the arrived call was forwarded and the forwarding number

amit_akuka
Level 1
Level 1

Hello,

I would like to check if the call that arrives to the phone I monitor was forwarded and by which number, is that possible?

1 Accepted Solution

Accepted Solutions

dstaudt
Cisco Employee
Cisco Employee

Might look at CiscoCallEv.getCiscoFeatureReason() , which includes: REASON_FORWARDALL / REASON_FORWARDBUSY / REASON_FORWARDNOANSWER

CiscoCall.getCalledAddress() generally holds the original called DN, which would be the DN that forwarded the number.  See also CiscoCall.getLastRedirectedPartyInfo()

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dstaudt
Cisco Employee
Cisco Employee

Might look at CiscoCallEv.getCiscoFeatureReason() , which includes: REASON_FORWARDALL / REASON_FORWARDBUSY / REASON_FORWARDNOANSWER

CiscoCall.getCalledAddress() generally holds the original called DN, which would be the DN that forwarded the number.  See also CiscoCall.getLastRedirectedPartyInfo()