We have our own web app and we try to get the SSO token from the finesse. Our finesse is linked to Azure (IDP).
The current steps we are doing:
1. We use the azure-activedirectory-library-for-js and use the AuthenticationContext with all the c...
I wonder if its possible to cancel a running call consult - while the active call is in hold state and the other call is on going to the target and waiting to be answered.
I tried to use connection.disconnect(); - it drops the on going & the acti...
I am using call consult in my script:
dialoutCall = (CiscoCall) provider.createCall();
TerminalConnection terminalConnection = ctipTerminal.getTerminalConnections();
when using consult the...
Inside Device > Phone there is a configuration called "Link Layer Discovery Protocol (LLDP): PC Port".
As far as i know it enables the phone to send a LLDP packets to the PC. The timer seems to be 60seconds by default, I was wondering if there...
In a case where I am receiving and answering a call that arrives to a CTI port which I have terminal observer on that CTI. and the consult is using the CTI terminalConnection - is there a possibility to obtain the new RTP ports for the HELD call that...
Hi,Thank you for the detailed answer - I'll recheck the scenario using the call.drop().
I have seen in the video that after using the consult, the HELD call (CSF) - sent RTP input & output stop events. while the 1001 phone sent only output stopped ev...
I tried to find the required StreamingStatistics request to send in order to get XML response back in the document you linked but I couldnt find it.. Atm the response im getting is the web itself using /StreamingStatistics?n, Do you mind sharing ...
Thank you very much, this is very helpful.
I have few more questions:
is it possible to obtain phone current status with API request?
Also what settings actual effect the members available amount? seems like its always 0