Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hello,
We have our own web app and we try to get the SSO token from the finesse. Our finesse is linked to Azure (IDP).
The current steps we are doing:
1. We use the azure-activedirectory-library-for-js and use the AuthenticationContext with all the c...
Hi,
I wonder if its possible to cancel a running call consult - while the active call is in hold state and the other call is on going to the target and waiting to be answered.
I tried to use connection.disconnect(); - it drops the on going & the acti...
Hello,
I am using call consult in my script:
dialoutCall = (CiscoCall) provider.createCall();
TerminalConnection terminalConnection = ctipTerminal.getTerminalConnections()[0];
dialoutCall.consult(terminalConnection,dialToNum);
when using consult the...
Hello,
Inside Device > Phone there is a configuration called "Link Layer Discovery Protocol (LLDP): PC Port".
As far as i know it enables the phone to send a LLDP packets to the PC. The timer seems to be 60seconds by default, I was wondering if there...
In a case where I am receiving and answering a call that arrives to a CTI port which I have terminal observer on that CTI. and the consult is using the CTI terminalConnection - is there a possibility to obtain the new RTP ports for the HELD call that...
Hi,Thank you for the detailed answer - I'll recheck the scenario using the call.drop().
I have seen in the video that after using the consult, the HELD call (CSF) - sent RTP input & output stop events. while the 1001 phone sent only output stopped ev...
Hi,
I tried to find the required StreamingStatistics request to send in order to get XML response back in the document you linked but I couldnt find it.. Atm the response im getting is the web itself using /StreamingStatistics?n, Do you mind sharing ...
Hi,
Thank you very much, this is very helpful.
I have few more questions:
is it possible to obtain phone current status with API request?
Also what settings actual effect the members available amount? seems like its always 0
