Call Control

Hi,I am trying to update our app for CUCM 14.0.1.12900-161 (SU2). We are not FIPS compliant, so according to developers guide only change in libraries on classpath is needed: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/14_0_1/c...

We have a Enghouse QMS call recording server (Version: 7.4.2.20145 ) that uses the Cisco TSP for call control messaging. It quit working after windows updates were applied on 8/10/2020. I reached out to Enghouse support to investigate the issue and t...

Hi,We are using sip trunk + BIB for call recording with CUCM.We found that CUCM did not send the SIP BYE message occasionally at the end of a recording session.Kindly please assist me .Thanks

Is there anyway to turn on a dark theme for Cisco Unified Call Studio? I was able to changes some of the colors but it only seems to change the tabs on each of the files or the actual java editor. I can't change the graphical call flow background, no...

We have a CUCM SIP Trunk connected to a 3rd Party Automatic Call Distributor System (ACD). Some of the numbers of the Agents on the ACD are PSTN numbers and there are issues with calls coming in from the PSTN to the ACD, which are then forwarded back...

Hello, I’d like to get my company enrolled in the new Developer Advisor portal in the Developer Role so I can submit solutions for testing. How can I enroll? Thanks

Hi,I am using JTAPI to collect call events.When I was working with UCCX 12.5 sandbox, I collected all kinds of Call events.When Call was connected to IVR EventWhen IVR pushes the call to queue EventWhen Agents pick up the call EventWhen the call was ...

Any news on adding sha256 support?

Scenario:Party A is on cluster 1, party B is on cluster 2. Call is routed over an intercluster trunk (ICT).JTAPI for the cluster 1 provider sees a terminal connection for party A, and a connection for party B (external, via ICT).JTAPI for the cluster...

I’ve downloaded file cme-bacd-3.0.0.2.tar and retracted it. But the content of file app-b-acd-3.0.0.2-ReadMe.txt is not correct and unreadable.Anybody can post a correct version app-b-acd-3.0.0.2-ReadMe.txt to here?Thanks.

Hi,I am using UCCX 12.0 sandbox and through JTAPI I am listening to all the Call events through CallObserver.When I call the trigger point number provided by finesse, I get connected to IVR, and then IVR reads 4 team names and asked to press a digit ...

Hi,in a CUCM cluster with 2 nodes when a call previously parked on node 1 is subsequently parked on node 2 we observed that the TAPI CallID has changed because the Call Manager ID has changed: the CallID was the same.The question is: Is this always t...