Call Control

Hello friends, i am very new to this whole things. We are facing issues with SIP communication between CUCM and AudioCodes SBC.I have a fully functional SIP trunk between these two, however i see the SIP messages are not going correctly.Complete Call...

We are having an issue with Finesse dialogs dropping after a consult transfer from the agents private line.Steps:Send a call to Agent 1 private line.Agent 1 answers the private line (this must be done on the phone itself, it does not present in Fines...

Hello, I am using call consult in my script: dialoutCall = (CiscoCall) provider.createCall(); TerminalConnection terminalConnection = ctipTerminal.getTerminalConnections()[0]; dialoutCall.consult(terminalConnection,dialToNum); when using consult the ...

Hello,I am trying to use the UDS API with CM10.I am having trouble retrieving a user's devices.Let us say that I have an application user ID named "uds_api_user", and a few end users "jon", "brian" and "nick".I have given the application user ID the ...

Hi, I wonder if its possible to cancel a running call consult - while the active call is in hold state and the other call is on going to the target and waiting to be answered. I tried to use connection.disconnect(); - it drops the on going & the acti...

Hi,I am trying to update our app for CUCM 14.0.1.12900-161 (SU2). We are not FIPS compliant, so according to developers guide only change in libraries on classpath is needed: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/14_0_1/c...

We have a Enghouse QMS call recording server (Version: 7.4.2.20145 ) that uses the Cisco TSP for call control messaging. It quit working after windows updates were applied on 8/10/2020. I reached out to Enghouse support to investigate the issue and t...

Hi,We are using sip trunk + BIB for call recording with CUCM.We found that CUCM did not send the SIP BYE message occasionally at the end of a recording session.Kindly please assist me .Thanks

Is there anyway to turn on a dark theme for Cisco Unified Call Studio? I was able to changes some of the colors but it only seems to change the tabs on each of the files or the actual java editor. I can't change the graphical call flow background, no...

We have a CUCM SIP Trunk connected to a 3rd Party Automatic Call Distributor System (ACD). Some of the numbers of the Agents on the ACD are PSTN numbers and there are issues with calls coming in from the PSTN to the ACD, which are then forwarded back...

Hello, I’d like to get my company enrolled in the new Developer Advisor portal in the Developer Role so I can submit solutions for testing. How can I enroll? Thanks

Hi,I am using JTAPI to collect call events.When I was working with UCCX 12.5 sandbox, I collected all kinds of Call events.When Call was connected to IVR EventWhen IVR pushes the call to queue EventWhen Agents pick up the call EventWhen the call was ...