Hello,
I am trying to get the call recording to work using the UCCX CTI Protocol 10.x. I implemented the request and send it off when I get the MT_CALL_ESTABLISHED_EVENT.
Here is the message I send.
8/05/2014 04:04:18:8131: [Trace] CiscoUCCXCTI.StartCallRecording message=
PackBufferBodyLength: 0
UnpackBufferBodyLength: 0
MessageTypeID: MT_START_RECORDING_REQ
InvokeID: 9
ConnectionCallID: 16783991
ConnectionDeviceIDType: 0
ConnectionDeviceID : 5062
ClientAddress: 172.26.96.116
AgentExtension: 5062
AgentInstrument: 5062
ClientAddressIPV6:
08/05/2014 04:04:18:8131: [Trace] CiscoUCCXCTI.SendMessage() - Entry
08/05/2014 04:04:18:8131: [Trace] CiscoUCCXCTI.SendMessage() - Message: Size = 79
00 00 00 47 00 00 00 93 00 00 00 09 00 00 00 01 ...G............
01 00 1A 77 00 00 00 00 00 00 00 00 00 00 00 00 ...w............
00 00 00 00 00 00 00 00 00 00 19 05 35 30 36 32 ............5062
00 51 0E 31 37 32 2E 32 36 2E 39 36 2E 31 31 36 .Q.172.26.96.116
00 04 05 35 30 36 32 00 06 05 35 30 36 32 00 ...5062...5062.
Here is the result returned.
08/05/2014 04:04:48:8135: [Trace] CiscoUCCXCTI.RecieveSocket() Incoming Message =
00 00 00 C8 00 00 00 23 00 00 00 09 00 05 00 01 .......#........
57 F4 07 BC 45 72 72 6F 72 20 66 72 6F 6D 20 53 W...Error from S
74 61 72 74 20 52 65 63 6F 72 64 69 6E 67 20 72 tart Recording r
65 71 75 65 73 74 3A 20 49 43 44 4A 74 61 70 69 equest: ICDJtapi
43 61 6C 6C 43 6F 6E 74 72 6F 6C 43 68 61 6E 6E CallControlChann
65 6C 20 28 72 65 63 6F 72 64 29 3B 20 6E 65 73 el (record); nes
74 65 64 20 65 78 63 65 70 74 69 6F 6E 20 69 73 ted exception is
3A 20 0A 09 63 6F 6D 2E 63 69 73 63 6F 2E 6A 74 : ..com.cisco.jt
61 70 69 2E 50 72 69 76 69 6C 65 67 65 56 69 6F api.PrivilegeVio
6C 61 74 69 6F 6E 45 78 63 65 70 74 69 6F 6E 49 lationExceptionI
6D 70 6C 3A 20 49 6E 76 61 6C 69 64 20 72 65 63 mpl: Invalid rec
6F 72 64 69 6E 67 20 63 6F 6E 66 69 67 75 72 61 ording configura
74 69 6F 6E 20 6F 6E 20 61 64 64 72 65 73 73 00 tion on address.
Does anyone have an idea of what I missed in the configuration? I know it is going to be something silly but it hasn't jumped out at me.
Thanks,
Mike
