Receiving Call Events (Delievred/Offer/Ring State) on a Route Point.
I have recently been developing with UCCX-CTI because it provided more information about both Agents and Queues. But i have recently hit a snag where i cannot get any Call Event information on a Route Point. So i need to know if is it possible to get Call Event information (such as Delivered/Offering/Ringing) if i monitored a Route Point via TAPI?
Can anyone help guide me or provide anything towards a possible answer please?
FYI - If this is a configuration issue, i still need help, as I don't have any experience with configuring the CUCM or UCCX.
Yes i found this as well. But even when i determine that the address has the "LINEADDRCAPFLAGS_ROUTEPOINT" capability, i still cannot successfully execute the 3rd Party Monitor function via lineDevSpecific. I was expecting for this to work and that i receive some kind of information of a call going through a Route Point.
In my current Environment (ENV) I have found that the CTI Ports in the Route Point are normally ringing, but never the Route Points themselves. But i think this is because i have not successfully monitored one yet.
I agree, i read the doc a few times now, and it implies that i could monitor a Route Point because it confirms that it is possible to control one. And for that you normally need to be notified of a call via a CTI event to execute Call Control functions.
I am now wondering if the Route Point needs some permission, configuration or something. Or if it is a flag needed in the code that i am not aware of... but at this point im stuck and cannot move forward.
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