Can someone one point in the right direction on how to use JTAPI to push texts to IP Phones. I've not had that much experience with the JTAPI APIs. We have web access disabled for our phones so have to use an alternative way to do this, which I head was using JTAPI.
Contact Center Knowledge Base
The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing. For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For...
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The browser-based Finesse Agent Desktop 12.5, that ships with the Cisco Unified CCE / CCX contact center solutions, has made massive s...
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Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!!Actually, we have third party application trying to integrate in UCCE through task routing API concept .Just we need to get the agen...