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What JTAPI logging levels are required for diagnosing problems?

derrickgunter
Level 5
Level 5

We have a customer that is attempting to reduce jtapi logging in high call flow environment.  If they need to reduce JTAPI log volumes, what is the minimum output values required for debugging, and which ones can be safely turned off?

Thank you.

1 Accepted Solution

Accepted Solutions

PROTOCOL_DEBUGGING is one that takes up space and can be turned off if we have CTI logs to tell us what events are sent out. Without CTI logs and PROTOCOL_DEBUGGING we will loose debugging capability for some scenarios. 

Only combination we had success is with CTIManager logs with JTAPI PROTOCOL_DEBUGGING turned off.

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5 Replies 5

derrickgunter
Level 5
Level 5

That is, which of these can be eliminated:

INFORMATIONAL

DEBUG

WARNING

JTAPI_DEBUGGING

JTAPIIMPL_DEBUGGING

CTI_DEBUGGING

CTIIMPL_DEBUGGING

PROTOCOL_DEBUGGING

MISC_DEBUGGING

If we have corresponding CTIManager logs we could potentially turn off the following

CTI_DEBUGGING

CTIIMPL_DEBUGGING

PROTOCOL_DEBUGGING

Thanks Mohan.  Are there any that could be turned of even without CTIManager logs?

PROTOCOL_DEBUGGING is one that takes up space and can be turned off if we have CTI logs to tell us what events are sent out. Without CTI logs and PROTOCOL_DEBUGGING we will loose debugging capability for some scenarios. 

Only combination we had success is with CTIManager logs with JTAPI PROTOCOL_DEBUGGING turned off.

Thanks Mohan.