Call Control

Hi,Has anyone experience this? I have a call that arrives at a CTI route terminal, the call is redirected to a phone.Whilst alerting on the phone, the JTAPI events indicate a new connection joining and the original caller disconnecting?How/why would ...

We have a problem with a call flow :Call arrives from SBC to CTI Route point and our application then routes the call to another CTI route point that is setup to provide audio, this call then gets redirected to a handset when a user is available (our...

The developer guide indicates that this will insert tones "out-of-band" but doesn't really mention what type of out-of-band method (RFC 2833? SIP KPML? SCCP keypress?).Is there a way to have the server with the TSP/media driver insert RFC2833 without...

Is there a way to provision access to a CTI account to control all phone devices in the cluster?  I don't want to use the method of adding devices in the account controlled device form.

Hello,is the following scenario possible using TAPI & CUCM?-A has a call with B on line 1- A has a call with C on line 2- A somehow mixes the two calls, so that B and C will be together in a call, without A, and without C to be needed to answer anoth...

Hello,I'm connecting to CUCM 10.5.1 and the IT guys who have set it up say that they have enabled the call out ringtone (the music that the dialer hears). I have tested this with Cisco IP Communicator and yes, it has a ringing sound when making a cal...

Hi all,we are using CiscoJtapiProperties.updateCertificate to download the client and server certificates from the CUCM. In the wireshark I see that the file CTL* was downloaded successfully. After downloading the method is returning an exception:jav...

We are kinda new when it come to customize web application to call TAPI. Previously, we have been using Web dialer to make a call to the destination number without problem and want to upgrade our application to another level. Note that this case, we ...

Hi,I am new to CISCO and my task is to do the CTI integration using CUCM 9.1. For testing purpose i have setup the collaboration 9.1 lab and expecting to get the VPN details ASAP. As per the details we can connect and test the connection using Any co...

Our client wants to use TAPI for their CRM to get the CDR from CUCM.How is it possible for the ff:In CUCM Log of Calls Report, when is the record being saved? Getting Caller ID when receiving calls...using SOAPTAPI InstallationTAPI Interface receivin...