Cisco C1300 switch and CBD

[austin-martinez]

I have noticed that I am unable to select an C1300 switches when in the job scheduler menu for any task. The module allows me to select any other switch, such as SG or CBS type switches. Are the C1300 switches not compatible with the job scheduler in CBD?

[Mark Fang]

What's the firmware version for your C1300 switch? According to the device support list, the C1300 must have version 4.1.0.x or later to be eligible for management.

https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/network-automation-and-management/cisco-business-dashboard/technical-reference/b_CBD_Device_Support_List.html

[austin-martinez]

Hello,

The firmware of the C1300 switches are "4.1.4.1" and above.

[Mark Fang]

Are the C1300 switches managed by a Probe? If so, what's the Probe version?

[austin-martinez]

Hello,

They are managed by a probe, and the probe versions do vary, but most are version 2.8 or higher, which according to the spreadsheet provided, should be compatible. 

[Mark Fang]

Please contact the support team and log a case. An engineer can then work with you in real-time to resolve the issue effectively. The contact numbers for support can be found at https://cisco.com/go/sbsc.