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2021 Customer Connection Product Roadmap Briefings

Kelsy Tibshraeny
Cisco Employee

Where Customers Connect with Cisco 400x200.png


Customer Connection Roadmap registration is NOW OPEN! The roadmaps will be offered virtually starting April 21st - June 24th. Interact directly with Cisco product managers and directors as they dive deep into the product roadmaps across Collaboration, Networking, Security and Data Center portfolios. 


Important Info: 

  • As a member of Customer Connection you have access to exclusive roadmap briefings. Not a Customer Connection member? No worries! Simply register for the program here (it's free and easy).
  • You must attend the live briefing. Due to the highly confidential nature of the roadmap information, the briefing slides will not be posted. The recording will only be made available for 24 hours after the briefing takes place only if we're given permission to record. The Q&A will be available for download after the briefing takes place inside the architecture track briefing archives. 
  • Where to register: Briefing registration is located in each Customer Connection architecture track forum. You must be a member of the specific architecture track to access that forum. After reviewing the topics, if you want to join a new track, first login into Customer Connection and refer to the blog here.
  • Registration deadlines: Session registrations will close at 9am US Pacific ONE business day before each briefing date.  
  • Special registration process: As an added layer of security, we'll be using Webex Event registration. Each registration must be approved by the CCP team. You will then receive an access url and Registration ID that are unique for each of your registrations. These can only be used once per briefing. If you have any issues registering, please contact the CCP team:
  • DO NOT FORWARD the briefing registration or Webex Event urls. Only Customer Connection members will be approved to attend, as they have accepted the confidentiality terms in the program Terms and Conditions agreement. Please DO invite your colleagues to join Customer Connection by visiting They can register for the briefings once they are accepted into the program. 

Roadmap Briefing Schedule: 

See the full roadmap briefing schedule below grouped by architecture. Join or login to Customer Connection to register for the roadmap briefings: All roadmaps are offered at 7am US Pacific time






Tuesday, May 11, 2021 

7:00am - 8:30am PT

Roadmap: UCM Cloud Update 

This session will cover recent updates on the UCM Cloud program roadmap. 

Wednesday, May 12, 2021 

7:00am - 8:30am PT

Roadmap: Multiplatform Phones  

Roadmap update for MPP devices, including 68xx, 78xx, and 88xx series phones, DECT products, and ATA19x devices. 

Wednesday, May 19, 2021 

7:00am - 8:30am PT 

Roadmap: Cisco Cloud Webex Contact Center Enterprise and on-premise Contact Center 

In this session you will learn the advantages of moving to WxCCE solution. 

You will also learn about upcoming new features that are planned to be introduced in the new on-premise contact center enterprise Rel 12.6. 

Thursday, May 20, 2021 

7:00am - 8:30am PT

Roadmap: Cisco Meeting Server 

This session will cover new features, architecture, and design best practices related to the latest versions of CMS, CMM and the web app. A key portion of this session will include roadmap information with features for CWMS customers migrating to CMS and scheduling meetings. Also covered will be an overview of deployment options for CMS web app using both Cisco Expressway and Cisco Meeting Server Edge. 

Monday, May 24, 2021 

7:00am - 8:30am PT

Roadmap: Webex App Update 

This session will provide an view of upcoming features planned for the Webex app. You'll learn about enhancements in all areas of the app including messaging, calling, meetings and device integrations. You'll also learn how you can start migrating your organization to the Webex app.

Thursday, May 27, 2021 

7:00am - 8:30am PT

Roadmap: Control Hub - Analytics and Troubleshooting 

In this session we will cover major updates in the Control Hub Analytics and Troubleshooting platform. We will cover recent updates and future roadmap items. 

Thursday, June 3, 2021 

7:00am - 8:30am PT

Roadmap: Webex Contact Center 

The all new Webex Contact Center, first introduced in December 2020, is Cisco's next-generation cloud contact center platform. The result of over 18 months of engineering and development effort, the new Webex Contact Center is built for the future of customer experience. We'll cover its digital-first engagement focus, with contextual experience management, AI capabilities, and the new, flexible, customizable platform underpinning these capabilities. 

Wednesday, June 9, 2021 

7:00am - 8:30am PT

Roadmap: Cisco Hosted Collaboration Solution - Powering Partner Collaboration Cloud 

Roadmap of the new feature sets that will enhance partner's HCS partners platform. Learn about how to deploy UC features in the most optimized manner in private cloud context by reducing platform capacity and operational costs. 

Monday, June 21, 2021 

7:00am - 8:30am PT

Roadmap: Cisco Webex phones, headsets, peripherals and Webex Video devices 

This session will cover back to work, work from home and the journey in between. We will cover in detail all the product options for your home office, and for work desk and rooms, we have solutions for all spaces and price points. 

Thursday, June 24, 2021 

7:00am - 8:30am PT 

Roadmap: CSR 14 and Roadmap Updates 

Update on Collaboration Systems Release 14, including roadmap updates for CUCM, Unity, CER, Expressway, CUBE, and CCUC. 






Thursday, April 29, 2021 

7:00am - 8:30am PT 

RoadmapCisco Telemetry Broker 

The Cisco Telemetry Broker was made generally available in April of 2021 and in this session, we will speak of the current features and how they will evolve in our exciting roadmap.  We intend to offer options in run-time platforms, in on-the-fly protocol translations, and in some exciting data privacy anonymity features.  Join the discussion and become a part of our journey to democratize the distribution of telemetry data to all! 

Thursday, May 6, 2021 

7:00am - 8:30am PT 

RoadmapCisco DNA Center latest release (part 1) 

Join us to review the features in the latest Cisco DNA Center release "Fury" which includes express install, in-product ROI, increased scale, and more. We will also discuss the roadmap release for the release  "Shockwave." 

Tuesday, May 25, 2021 

7:00am - 8:30am PT 

Roadmap: SD-WAN Cloud Edge and Security 

Attendees will learn about the latest Technology features and Roadmap for High-Speed SDWAN Networking with Security that can be extended to Multiple domains (WAN, Data-Center, Cloud) 


Cloud Edge - High-speed Multi cloud onRamp for Networking with AWS, Azure long with the unique benefits Middle mile optimizations. 


Security - Branch SDWAN Identity Integrations with Umbrella SIG that paves way for unified policy extensions from Branch perimeter to Cloud in a differentiated SASE architecture. 


Multi-Domain  - Branch Integrations with Data Center Networks that leverage SDWAN Fabric for Branch to Cloud Policy extensions. 

Tuesday, June 1, 2021 

7:00am - 8:30am PT 

Roadmap: Infrastructure Transformation with Catalyst 9K Innovation 

What’s New on the C9k? 

-Deploying Self-Healing Secure Networks. New capabilities for self-learning and correcting policy driven, highly resilient and secure networks. 

-C9k as the NEW edge with innovations including Thousand Eyes and IPSEC. 

-Cisco Smart Building Solution with C9K – Evolution beyond PoE connectivity. 

Tuesday, June 15, 2021 

7:00am - 8:30am PT 

Roadmap: What's new with Zero-Trust Workplace (ISE and SD-Access) 

-Learn how Cisco ISE enables your journey to the cloud; how you can automate and orchestrate network access policies in a zero-trust world. 

-Learn how to accelerate Group Segmentation with new Endpoint Analytics & Policy Analytics capabilities.   

-Learn how to deploy Network Segmentation without requiring Routed Access or ISE. 

Thursday, June 17, 2021 

7:00am - 8:30am PT 

Roadmap: Cisco Wireless and DNA Spaces Update 

As we get deeper into the Wi-Fi 6 (802.11ax) era, find out what exciting new products the Cisco Wireless team is creating to take your network to the next level. 


We will also be providing an update on Cisco DNA Spaces product roadmap, with a preview into platform enhancements and expansion of the IoT device marketplace. 

Wednesday, June 23, 2021 

7:00am - 8:30am PT 

Roadmap: Cisco DNA Center latest release (part 2) 

Join us to review the features in the latest Cisco DNA Center release  "Shockwave." which includes ThousandEyes application experience, improved Meraki support, Webex integration, Intel analytics, 3D Mapping Analytics, 3rd party firewall integration, and more. We will also discuss the roadmap release for the release  "Frey.” 






Wednesday, April 21, 2021 

7:00am - 8:30am PT 

 Roadmap: Scalable Firewall Logging in the Cloud and On-premises 

This covers Cisco's Secure Central Log Management solution in the cloud and on-premises. Learn the sources of telemetry/ logs supported, configuration details, use cases, and get hand on with live demonstrations. Attendees will also get a sneak peak at soon to be released capabilities for the on-premises firewall logging solution, and the API-level integrations that have been built with Cisco's Firewall managers. 

Wednesday, April 28, 2021 

7:00am - 8:30am PT 

Roadmap: Secure Network Analytics and Secure Cloud Analytics 

In this NDA session, join the Cisco Secure Network Analytics product management team to learn about the roadmap for Secure Network Analytics (formerly Stealthwatch Enterprise) and Secure Cloud Analytics (formerly Stealthwatch Cloud). You will hear about Cisco SecureX and the exciting new integrations with other Cisco Secure products. We will cover the tightened integrations with Cisco ISE and Group Based Policy, and new innovations making it simpler to achieve Remote Worker Visibility. You will also hear about our new Cloud Security Posture Management (CSPM) offering and direct to cloud telemetry native to IOS-XE for the Catalyst 9000 Series switches, and more! 

Wednesday, May 5, 2021 

7:00am - 8:30am PT 

Roadmap: Cisco Identity Service Engine: Recent Updates and Roadmap 

Learn how Cisco ISE enables your journey to the cloud; how you can automate and orchestrate network access policies in a zero-trust world. 

Wednesday, June 2, 2021 

7:00am - 8:30am PT 

Roadmap: Cisco Secure Firewall Roadmap 

This session will cover the latest roadmap information for Cisco Secure Firewall Threat Defense and ASA software products as well as the associated hardware platforms and management products. 

Thursday, June 10, 2021 

7:00am - 8:30am PT 

Roadmap: Web Security Appliance (WSA) 

Cisco WSA combines leading protections to help organizations address the growing challenges of securing and controlling web traffic. In this session, the members will learn about the capabilities we have built in WSA and the forward looking features going forward. 

Wednesday, June 16, 2021 

7:00am - 8:30am PT 

Roadmap: Cloud Security/Umbrella strategy and roadmap session 

This session will provide a vision and roadmap update for Cloud Security and detail Umbrella's role in Cisco's SASE vision. The session update will cover what's new over the last few months and what updates and feature releases we can expect to see over the next 6 months in the various areas of Umbrella ranging from DNS through to SWG, CDFW, RBI, DLP, and CASB. We will also take the discussion wider to cover our SASE strategy, covering Remote Access and the other touch points where networking and security converge 






Thursday, April 22, 2021 

7:00am - 8:30am PT 

Roadmap: Cisco HyperFlex Hybrid Cloud Platform 

In this NDA session, the Cisco Data Center product management team will share the roadmap for the Cisco Hyperconverged Infrastructure solutions. We'll highlight new innovations across the data center, edge, and hybrid cloud and how the evolving strategy for Hyperconverged solutions aligns to your overall IT strategy.  This valuable insight will inform your planning around this key technology that enables your business to innovate at scale. 

Thursday, May 13, 2021 

7:00am - 8:30am PT 

Roadmap: Cisco Unified Computing System (UCS) and Solutions 

In this NDA session, the Cisco Data Center product management team will share the roadmap for Cisco Unified Computing System (UCS) and UCS-based solutions with technology partners. This valuable insight will inform your planning for infrastructure and operations modernization initiatives to better address the reality of hybrid IT. 

Monday, May 17, 2021 

7:00am - 8:30am PT 

Roadmap: Nexus Switches - Platforms & Innovations 

This session covers the Nexus 9000 Series switches. We will share information about the new Nexus 9000 Series 400G switches and capabilities. 

Wednesday, May 26, 2021 

7:00am - 8:30am PT 

Roadmap: Intersight Update 

Intersight roadmap including Intersight Managed Mode for Fabric Interconnect connected UCS servers, Intersight Kubernetes Services, and Intersight Workload Optimizer. 


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