DNA Center inventory error - NCIM12024:

[Neteng123]

Hi, we encountered this error after we discovered the device on the dna center. We tried to resync the device, but the same error appeared. If you have any tips on how to make this work i will appreciate it.

Internal Error : NCIM12024: All information from the device could not be collected successfully or the inventory collection for this device has not yet started. It may be a temporary problem that will resolve automatically. Resync the device, if that does not resolve the problem, please contact Cisco TAC

[DanielP211]

Hello!

Seems like it could be a bug. Which switch are you trying to add? Which version of DNAC are you using? Ive seen a similar error on Cisco DNA Center 2.2.2.3.

BR

[Neteng123]

I am trying to discover N9K-C93180YC-FX with version nxos64-cs.10.2.5.M.bin, but it is showing the error

[andrewswanson]

Did you get this resolved? I'm getting the same issue with a C93180YC-FX3 (nxos64-cs.10.2.6.M.bin) with DNA Center 2.3.5.5

Thanks

Andy

[andrewswanson]

Found that the C93180YC-FX3 model isn't currently supported in DNAC. There is an enhancement request for this support to be added:

https://bst.cisco.com/bugsearch/bug/CSCwi47747

[falnaffar]

change device role to core for  N9K-C93180YC-FX  under inventory tab in dnac and re-sync the device 

[Jorge Luis Covenas Chiroque]

In this link https://www.cisco.com/c/dam/en/us/td/docs/Website/enterprise/catalyst_center_compatibility_matrix/index.html we can find support for Inventory and Topology for N9K-C93180YC-FX in DNA Center 2.3.5.5. Anyone knows if it applies for N9K-C93180YC-FX3?

[maflesch]

All I see supported is the N9K-C93180YC-EX and N9K-C93180YC-FX. The "FX3" PID does not show any support within the system. This is for 2.3.5.x and 2.3.7.x.

[Nizamudheen]

I am getting this error for Nexus devices 7K. was trying to push IOS from DNA 2.3.5.5-70026 is my version. 
Anyone could suggest me on this please? Re-sync is not helpful.

[Jorge Luis Covenas Chiroque]

I had some issues wotking with DNA 2.3.5.5, then changed to Catalyst Center 2.3.7.6-75360 who runs OK.

[Pixelweb]

We have same issue with C93180YC-FX3 on latest DNAC release (2.3.7.6-70319)