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Not recieving any Telemetry from controller to Catalyst center

pielunswe
Level 1
Level 1

Hi!
We're not recieving any Telemetry from controller to Catalyst center after upgrade to Cat C 2.3.7.6 (prev. 2.3.5.6). 
Have tried Update Telemetry - update settings with Force enabled. Also tried Resync. 
WLCs are 9800-80 running 17.12.4, we have 2 HA clusters and one standalone 9800-80, and telemetry is not working for any of them.  Cat C is DNA2 XL single node.

Running RCA in CatC "Assurance telemetry Analysis" - Root Cause Analysis, show no specific errors in the different "boxes" when its done.

WLC9800-3#show network-assurance summary
----------------------------------------------------
Network-Assurance : Enabled
Server Url : https://10.x.x.x
ICap Server Port Number : 32626
Sensor Backhaul SSID :
Authentication : Unknown
AP client event frequency (seconds) : 30


Any suggestions? 
Best regards

 

7 Replies 7

balaji.bandi
Hall of Fame
Hall of Fame

we have same issue, when i have re-sync that data come as expected, but give some time like 3 hours to take effective.

BB

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pielunswe
Level 1
Level 1

Hi!
Thanks for the input. Unfortunately seems waiting is not the solution here. Waited 12h no change.
BR, Pierre

Dan Rowe
Cisco Employee
Cisco Employee

Is the telemetry connection 'Up' and 'active' on the 9800?

show telemetry connection all

Hi! Thanks for reply. This is how it looks in controller.  Peer CatC enterprise IP  -    Source WLC WMI IP. 
Why is there two rows, to and from same IPs?telemetry.PNG

There shouldn't be but I would need to look at your configuration to tell you why two entries for the same destination exist. 

pielunswe
Level 1
Level 1

Hi,

Got this from Cisco TAC, and will try it as soon as change is approved internally. 

WLC#term shell
WLC#function removeall() {
for id in sh run | grep telemetry | cut -f4 -d' '
do
conf t
no telemetry ietf subscription $id
exit
done
}
WLC#removeall

 

Best regards

Did the workaround function? Did you have to update the telemetry config afterwards?