Not recieving any Telemetry from controller to Catalyst center

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10-28-2024 11:25 AM
Hi!
We're not recieving any Telemetry from controller to Catalyst center after upgrade to Cat C 2.3.7.6 (prev. 2.3.5.6).
Have tried Update Telemetry - update settings with Force enabled. Also tried Resync.
WLCs are 9800-80 running 17.12.4, we have 2 HA clusters and one standalone 9800-80, and telemetry is not working for any of them. Cat C is DNA2 XL single node.
Running RCA in CatC "Assurance telemetry Analysis" - Root Cause Analysis, show no specific errors in the different "boxes" when its done.
WLC9800-3#show network-assurance summary
----------------------------------------------------
Network-Assurance : Enabled
Server Url : https://10.x.x.x
ICap Server Port Number : 32626
Sensor Backhaul SSID :
Authentication : Unknown
AP client event frequency (seconds) : 30
Any suggestions?
Best regards
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10-28-2024 12:08 PM
we have same issue, when i have re-sync that data come as expected, but give some time like 3 hours to take effective.

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10-28-2024 11:34 PM
Hi!
Thanks for the input. Unfortunately seems waiting is not the solution here. Waited 12h no change.
BR, Pierre
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10-30-2024 09:31 AM
Is the telemetry connection 'Up' and 'active' on the 9800?
show telemetry connection all

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10-31-2024 01:49 AM - edited 10-31-2024 06:22 AM
Hi! Thanks for reply. This is how it looks in controller. Peer CatC enterprise IP - Source WLC WMI IP.
Why is there two rows, to and from same IPs?
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10-31-2024 07:26 AM
There shouldn't be but I would need to look at your configuration to tell you why two entries for the same destination exist.

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11-21-2024 01:01 AM
Hi,
Got this from Cisco TAC, and will try it as soon as change is approved internally.
WLC#term shell
WLC#function removeall() {
for id in sh run | grep telemetry | cut -f4 -d' '
do
conf t
no telemetry ietf subscription $id
exit
done
}
WLC#removeall
Best regards
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04-16-2025 03:37 AM
Did the workaround function? Did you have to update the telemetry config afterwards?
