Cannot dowload cisco CML

[themrgabrielman]

I have pay for the CML tool but I cannot use it because I cannot download it I got the following error:
Thank you for registering with Cisco.com. In order to consume software or services we require your full address. Please follow this link to return to profile manager to complete your profile.

I have already update my profile with my company information and the full address but is been 3 days with no useful reply from cisco (case number:02256155).

im missing something? or im doing something wrong? please help (the year long license is not cheap)

[Torbjørn]

I believe I ran into the same issue(memory is a bit foggy) when I bought CML PE, support was able to help me in the end. I unfortunately don't think there is much you can do other than staying in touch with support and crossing your fingers.

[rkochery]

Hi @themrgabrielman , I understand that you have filled in your company information and full address. May i know if there are any blank fields in your profile? Cisco will consider your profile as incomplete if there are any blank fields. If you do not know or have information to be filled on a specific field, please fill in with a generic value. 

[themrgabrielman]

I just double check and every filed is filled but thanks for the advice

[rkochery]

Hi Gabriel, after completing the profile, did you try clearing the cache of the browser? It is best to switch to a different browser after updating the profile. 

[themrgabrielman · Accepted solution]

After troubleshoot the issue with the help of @rkochery we were able to find the solution: on incognito mode copy  the adress of your company exactly as is in googlemaps then paste on the adress field.

that did it for me.

thanks again to @rkochery