Proximity not installing on Win7 x64, error 1720

[azoccora]

Hi,

Proximity was not updating so i removed the old version.

Now latest package does not install:

Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.  Custom action ReuseInstallContext script error -2147467259, Msi API Error: ProductInfo,Product,Attribute Line 16, Column 3,

this is all i get in the log and in the popup message, then it closes. Even enabling verbose msiexec logging i still get this one and error 2868 informational error about tahoma font.

What is the script issue about?

Thank you,
Ale

[mneergaa · Accepted solution]

Strange, have never had reports about similar issues in the past. You may have some sort of corruption in the registry or file system. Please try this Microsoft tool first:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

If that fails, please try this:

• Download the most recent Proximity.msi to your Downloads folder.
• Open a command line window (e.g. hit Windows button, enter "cmd")
• Go to your Downloads folder ("cd Downloads")
• Install Proximity using this command:
• msiexec /i Proximity.msi /l*vx! install.log /qb! MSIINSTALLPERUSER=1 ALLUSERS=2

Then, if the install fails, please send us the resulting install.log!

[azoccora]

Hi Morten,

- the MSFT fix-it corrected some registry keys but then install did not change a bit

- but then your msiexec extended command line did it! I guess the key were the last dual package selection switches...Not sure why it went through, though.

Let me know if you want the log file offline.

Thank you!
Ale

[mneergaa]

Strange. Good that you resolved the issue, but if your install succeeded the log will not be useful in debugging this. I will try to reproduce at a later time, thank you for reporting your issue.