11-01-2018 10:36 AM
After upgrading some laptops to 3.0 they are no longer able to find devices in our environment. Mobile devices seem to find the devices Any thoughts? It has been every laptop thus far.
11-01-2018 03:36 PM - edited 11-01-2018 03:38 PM
We have some users experiencing this as well. What we have identified is users who are on Mojave OS and 3.0 are unable to find devices. Further testing is to be completed, but this is what we have found so far.
Are you running Mac or Windows? What OS?
11-01-2018 08:29 PM
11-12-2018 05:32 PM
Mac OS 10.14.1, Proximity version -
Version desktop-3.0.0
After updating to version 3.0 I am unable to connect to TP in any conference room.
11-15-2018 12:26 PM
Yes, since upgrading to Mojave, Proximity is not able to connect to any screens
11-02-2018 10:22 AM - edited 11-02-2018 11:11 AM
I am having this issue as well with version 3.0.0 and Windows 10. I am attempting to connect to a MX800 running version:
ce 8.3.6 Final 5045787 2018-08-09
This issue seems to be specific to Lenovo X1 Carbons. There is a workaround listed here: https://community.cisco.com/t5/cisco-proximity/proximity-not-working-for-lenovo-x1-carbon-from-last-1-week-or/m-p/3736186
The workaround details unchecking Enable audio enhancements
There is no issue with v 3.0.0 running on macOS 10.13.6 (High Sierra).
11-02-2018 01:25 PM
11-06-2018 12:14 PM
11-07-2018 11:39 AM
11-20-2018 11:28 AM
Any updates on this release? We are also experiencing the problem. We are using Lenovo T470s with windows 10 or MAC OS Mojave
11-20-2018 11:59 AM
11-14-2018 05:55 AM
The issue with X1 Carbons running Windows 10 has been resolved in my testing with Proximity 3.0.1.
11-06-2018 05:10 PM
Update:
Connectivity restored on all devices.
11-07-2018 04:47 AM
This issue is happening on all of our HP laptops that are running the 3.0 version. installing the old version 2.0.8 works but then proximity auto updates to 3.0 after awhile. Is there a way to stop Proximity from updating to 3.0? I will also try looking a unchecking enhancement.
thanks....
11-15-2018 02:38 PM
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