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Beginner

WebEx Event XML API does not allow modifying email templates

We are creating an event on a recently provisioned site based on the documentation at webex-xml-api-reference-guide - createevent

And we get the following error message: "Your site doesn't allow to modify email template"

{"serv:message": {"@xmlns:serv": "http://www.webex.com/schemas/2002/06/service", "@xmlns:com": "http://www.webex.com/schemas/2002/06/common", "@xmlns:event": "http://www.webex.com/schemas/2002/06/service/event", "serv:header": {"serv:response": {"serv:result": "FAILURE", "serv:reason": "Your site doesn't allow to modify email template", "serv:gsbStatus": "BACKUP", "serv:exceptionID": "000048"}}, "serv:body": {"serv:bodyContent": null}}}

 

Thanks in advance.

 
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Cisco Employee

I don't have much insight into the reasons behind the change - perhaps customer's prefer to not allow hosts to make adhoc modifications to the templates and the behaviour was change accordingly (I would think making this an admin option would have been nice..?)

You might inquire with the official Webex API support folks: https://developer.webex.com/support
Might also be worth opening a service request with Webex support/TAC - perhaps this is something they can toggle on/off on a site basis...

View solution in original post

1 REPLY 1
Highlighted
Cisco Employee

I don't have much insight into the reasons behind the change - perhaps customer's prefer to not allow hosts to make adhoc modifications to the templates and the behaviour was change accordingly (I would think making this an admin option would have been nice..?)

You might inquire with the official Webex API support folks: https://developer.webex.com/support
Might also be worth opening a service request with Webex support/TAC - perhaps this is something they can toggle on/off on a site basis...

View solution in original post