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Audio and Video device changes

Kyle LoPrimo
Level 4
Level 4

‎11-27-2012 07:51 AM - edited ‎03-17-2019 02:49 PM

I noticed in version 9.1, that if I add a different micrpophone/speaker or camera after I start Jabber for Windows that the client does not recognize the new device and needs to be restarted.  On the beta versions this was not the behavior as anytime I added a new device, Jabber recognized those devices without having to be restarted. Has anyone else reported this behavior?

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Muhammad Maqsood Mushtaq
Cisco Employee
Cisco Employee

‎11-28-2012 04:59 AM

Hi Kyle,

Is the device you are using is one of the supported devices? When you plugin the device do you not see it in Option > Audio tab or is it listed but not selected device? Would you be willing to upload a problem report here for quick investigation?

  • Exit client
  • Clear all log files under "C:\Users\userxxx\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs"
  • Restart Jabber and reproduce the problem.
  • Launch problem report (Help > Report a problem...). In comments area, specify device name that was plugged in.

Thanks,

Maqsood

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