- If a presentation* is being shown from a VC end point/or by Jabber, the audio cuts off, then the video of the Jabber user freezes. The call has not ended on our end we can still hear and see them. A few moments later their video on our end freezes and the audio is lost. The call is finally terminated a few moments after.
- When this happens to the Jabber participant they either have to restart Jabber or in some case have to reboot their PC
- The Jabber participant can be cut off from their class 2 to 3 times throughout the duration of the class
- This happens over all the MCU\blades, so doesn’t appear to be blade specific
- Only appears to happen in multi –point conferences not in point to point calls
*Presentation: This can be anything from a word document, to a PowerPoint presentation to a web browser
The warning they receive says:
The application has encountered a terminal problem.
Location:
Message: assertion failed. (link_ret = = GST_PAD_LINK_OK)
Domain: <no domain>