B-ACD Don´t Work

[Isaías]

Hi Everybody,

I have a problem with my configuration of B-ACD.

The router where is configuring is a:

CISCO2901/K9.Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.7(3)M3, RELEASE SOFTWARE.

The Config is the follow :

#sh run
Building configuration...

Current configuration : 22248 bytes
!
! Last configuration change at 19:30:01 MEXDST Fri May 31 2019 by bitmx
! NVRAM config last updated at 19:30:02 MEXDST Fri May 31 2019 by bitmx
!
version 15.7
service config
service timestamps debug datetime msec localtime
service timestamps log datetime msec localtime
service password-encryption
service sequence-numbers
!
hostname BITMX-VG-253
!
boot-start-marker
boot system flash:c2900-universalk9-mz.SPA.157-3.M3.bin
boot-end-marker
!
!
no logging queue-limit
no logging rate-limit
no logging console

!
no aaa new-model
clock timezone MEXCST -6 0
clock summer-time MEXDST recurring 1 Sun Apr 2:00 last Sun Oct 2:00
!
!
!
!
!
!
!
!
!
!
!
!
no ip domain lookup
ip name-server 208.67.222.222
ip cef
no ipv6 cef
multilink bundle-name authenticated
!
!
!
!
!
!
trunk group VIC2-4FXO
!
cts logging verbose
!
crypto pki trustpoint TP-self-signed-3165112659
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-3165112659
revocation-check none
rsakeypair TP-self-signed-3165112659
!
!
crypto pki certificate chain TP-self-signed-3165112659
certificate self-signed 01
3082022B 30820194 A0030201 02020101 300D0609 2A864886 F70D0101 05050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 33313635 31313236 3539301E 170D3138 31303235 32313234
31335A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D33 31363531
31323635 3930819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
8100BE46 C1BB2AD6 9FCB154D 09F4F449 A86EFD2F 551DFDE7 06ED41C7 F3CBA8D0
9CC55BD3 08144120 22526022 F6A43D80 D1E0A681 ED631D96 45EB2E81 94F096F4
21D9C922 BADF4D71 6F9DD58F 56928896 CEA1CD10 D96EF56E DE8D9270 8892DA1B
B3B50875 61B0CAF8 65454CC4 678C54A3 5AABFB31 EE982405 1D34AF72 AC8D8D34
3E3B0203 010001A3 53305130 0F060355 1D130101 FF040530 030101FF 301F0603
551D2304 18301680 140B98ED 417BDCB6 D2C2AD29 12084D9D D09A6A5B 8C301D06
03551D0E 04160414 0B98ED41 7BDCB6D2 C2AD2912 084D9DD0 9A6A5B8C 300D0609
2A864886 F70D0101 05050003 81810050 FD6F78BF 19A483DA 8CBBDBE6 DFA8D916
68ABA67F 9F217845 F946A272 C5C4FE18 037A0B83 7082D287 4C5842CB C5BBB77E
BD48F1A0 4DCF2420 C06A122B F383E607 0073E28B 3A9517D8 2F593978 C08B5332
07FF68A3 C89A28CD 8B48BD29 62BE9D7A 372B9391 F9E229E2 6CEB355E 3FCB9158
B87C354A B0A2F586 A25F8A74 790ADD
quit
voice-card 0
dspfarm
dsp services dspfarm
!
!
!
voice service voip
ip address trusted list
ipv4 173.45.103.242 255.255.255.255
ipv4 172.17.1.0 255.255.255.0
ipv4 10.100.1.1
ipv4 172.17.30.0 255.255.255.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
supplementary-service media-renegotiate
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
no fax-relay sg3-to-g3
sip
bind control source-interface GigabitEthernet0/0.10
bind media source-interface GigabitEthernet0/0.10
rel1xx disable
registrar server expires max 600 min 60
early-offer forced
midcall-signaling passthru
no call service stop
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
codec preference 3 g729r8
!

voice iec syslog
voice register global
mode cme
source-address 172.17.1.253 port 5060
no privacy
max-dn 100
max-pool 42
load 7911 SIP11.9-4-2SR3-1S.loads
load 7945 SIP45.9-4-2SR3-1S
load 8865 sip8845_65.12-5-1-16
authenticate register
timezone 9
time-format 24
date-format D/M/Y
url authentication http://172.17.1.253/CCMCIP/authenticate.asp
tftp-path flash:
create profile sync 1924801283192542
conference hardware
camera
video
auto-register
!
!
voice register dn 1
number 1701
allow watch
name 1
no-reg
label 1
!
voice register dn 2
number 1702
allow watch
name 2
no-reg
label 2
!
voice register dn 3
number 1703
allow watch
name 3
no-reg
label 3
!
voice register dn 4
number 1704
allow watch
name 4
no-reg
label 4
!
voice register dn 5
number 1705
allow watch
name 5
no-reg
label 5
!
voice register dn 6
number 1706
allow watch
name 6
no-reg
label 6
!
voice register dn 7
number 1707
allow watch
name 7
no-reg
label 7
!
voice register dn 15
number 1715
allow watch
name 15
no-reg
label 15
!
voice register pool 1
busy-trigger-per-button 2
id mac 0027.9080.8273
type 8865
number 1 dn 1
dtmf-relay rtp-nte
username admin password 1234
codec g711ulaw
!
voice register pool 2
busy-trigger-per-button 2
id mac 0027.9080.81DA
type 8865
number 1 dn 2
dtmf-relay rtp-nte
username 1702 password 1234
codec g711ulaw
!
voice register pool 3
logout-profile 3
busy-trigger-per-button 2
id mac 00CC.FC4A.C2EF
type 8841
dtmf-relay rtp-nte
codec g711ulaw
!
voice register pool 5
logout-profile 5
id mac 0023.0434.96E4
type 7945
dtmf-relay rtp-nte
codec g711ulaw
!
voice register pool 6
id mac 1C17.D340.F55E
type 7945
number 1 dn 6
dtmf-relay rtp-nte
username 1706 password 1706
codec g711ulaw
!
voice register pool 7
logout-profile 7
id mac 0023.0434.9D6C
type 7945
dtmf-relay rtp-nte
codec g711ulaw
!
voice register pool 8
id mac 0064.40B4.F0CD
type 7945
dtmf-relay rtp-nte
codec g711ulaw
!
voice register pool 15
busy-trigger-per-button 2
id mac 0027.9080.8600
type 8865
number 1 dn 15
dtmf-relay rtp-nte
username admin1 password 1234
codec g711ulaw
!
voice hunt-group 1 parallel
list 1701,1702,1703,1704,1705
timeout 20
pilot 1700
!
!
voice hunt-group 2 parallel
list 1701,1702,1703,1704,1705
timeout 20
pilot 1800
!
!
voice hunt-group 20 parallel
list 1703,1704
timeout 20
pilot 1020
!
!
voice hunt-group 30 parallel
list 1701,1702
timeout 20
pilot 1030
!
!
voice hunt-group 40 sequential
list 1701,1715
timeout 20
pilot 1040
preference 2 secondary 9
!
!
voice hunt-group 50 parallel
list 1701,1702,1703,1704,1705
timeout 20
pilot 1050
!
!
voice logout-profile 1
user 1701 password 1adg
number 1701 type normal
!
voice logout-profile 2
user 1702 password 1234
number 1702 type normal
!
voice logout-profile 3
user 1703 password 1703
number 1703 type normal
!
voice logout-profile 5
user 1705 password 1234
number 1705 type normal
!
voice logout-profile 6
user 1706 password 1234
number 1706 type normal
!
voice logout-profile 7
user 1707 password 1234
number 1707 type normal
!
voice user-profile 1
user leo password 1adg
number 1701 type normal
!
voice user-profile 2
user jorch password 1234
number 1702 type normal
!
voice user-profile 3
user iva password 1234
number 1703 type normal
!
voice user-profile 4
user carlos password 1234
number 1704 type normal
!
voice user-profile 5
user gera password 1234
number 1705 type normal
!
voice user-profile 6
user Isa password 1234
number 1706 type normal
!
voice user-profile 7
user bites password 1234
number 1707 type normal
!
!
!
voice translation-rule 3
rule 2 /^9045/ /045/
rule 3 /^9044/ /044/
rule 4 /^900/ /00/
rule 5 /^901/ /01/
rule 6 /9\(442[1-9]......$\)/ /\1/
rule 7 /9\([1-9]......$\)/ /442\1/
!
voice translation-rule 4
rule 1 /17../ /4429800950/
!
voice translation-rule 5
rule 1 /4429800950/ /1000/
!
!
voice translation-profile Inbound_4429800950
translate called 5
!
voice translation-profile Outgoing_4429800950
translate calling 4
translate called 3
!
voice translation-profile incoming_internal
translate calling 4
!
!
!
!
application
service aa flash:app-b-acd-aa-3.0.0.6.tcl
param number-of-hunt-grps 1
paramspace english index 1
param dial-by-extension-option 3
param handoff-string aa
paramspace english language en
param aa-hunt1 1700
param aa-pilot 1000
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param maxHuntGroups 30
param call-retry-timer 15
param max-time-call-retry 700
paramspace english prefix en
param service-name queue
!
service queue flash:app-b-acd-3.0.0.6.tcl
param queue-len 15
param aa-hunt1 1700
param number-of-hunt-grps 1
param queue-manager-debugs 1
!
!
vxml logging-tag
license udi pid CISCO2901/K9 sn FTX17458496
license accept end user agreement
license boot module c2900 technology-package uck9
hw-module pvdm 0/0
!
!
!
username bitmx privilege 15 secret 5 $1$mhLo$LS6dRZ/b9Ls5icRvQNd/x.
!
redundancy
!
!
!
!
!
!
interface Loopback10
description for RESOURCES REGISTRATION
ip address 10.100.1.1 255.255.255.255
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/0.10
description VOZ
encapsulation dot1Q 10
ip address 172.17.1.253 255.255.255.0
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
interface Serial0/2/0
no ip address
shutdown
clock rate 2000000
!
interface ATM0/3/0
no ip address
shutdown
no atm ilmi-keepalive
!
router ospf 1
!
ip forward-protocol nd
!
ip http server
ip http access-class 23
ip http authentication local
ip http secure-server
ip http secure-port 8443
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:
!
ip route 0.0.0.0 0.0.0.0 172.17.1.254
ip ssh version 2
!
!
!
tftp-server flash:apps45.9-4-2ES26.sbn alias apps45.9-4-2ES26.sbn
tftp-server flash:cnu45.9-4-2ES26.sbn alias cnu45.9-4-2ES26.sbn
tftp-server flash:cvm45sip.9-4-2ES26.sbn alias cvm45sip.9-4-2ES26.sbn
tftp-server flash:dsp45.9-4-2ES26.sbn alias dsp45.9-4-2ES26.sbn
tftp-server flash:jar45sip.9-4-2ES26.sbn alias jar45sip.9-4-2ES26.sbn
tftp-server flash:SIP45.9-4-2SR3-1S.loads alias SIP45.9-4-2SR3-1S.loads
tftp-server flash:term45.default.loads alias term45.default.loads
tftp-server flash:term65.default.loads alias term65.default.loads
tftp-server flash:apps45.9-2-1TH1-13.sbn alias apps45.9-2-1TH1-13.sbn
tftp-server flash:cnu45.9-2-1TH1-13.sbn alias cnu45.9-2-1TH1-13.sbn
tftp-server flash:cvm45sip.9-2-1TH1-13.sbn alias cvm45sip.9-2-1TH1-13.sbn
tftp-server flash:dsp45.9-2-1TH1-13.sbn alias dsp45.9-2-1TH1-13.sbn
tftp-server flash:jar45sip.9-2-1TH1-13.sbn alias jar45sip.9-2-1TH1-13.sbn
tftp-server flash:SIP45.9-2-1S.loads alias SIP45.9-2-1S.loads
tftp-server flash:LOCALE/g3-tones.xml alias United_States/g3-tones.xml
tftp-server flash:LOCALE/g3-tones.xml alias g3-tones.xml
tftp-server flash:be-sip.jar alias SIP_English_United_States/be-sip.jar
tftp-server flash:be-sip.jar alias be-sip.jar
tftp-server flash:fbi8845_65.BEV-01-006.sbn
tftp-server flash:kern8845_65.12-5-1-16.sbn
tftp-server flash:rootfs8845_65.12-5-1-16.sbn
tftp-server flash:sb28845_65.BEV-01-015.sbn
tftp-server flash:sip8845_65.12-5-1-16.loads
tftp-server flash:vc48845_65.12-5-1-16.sbn
tftp-server flash:Desktops/320x212x12/CampusNight.png
tftp-server flash:Desktops/320x212x12/CiscoFountain.png
tftp-server flash:Desktops/320x212x12/MorroRock.png
tftp-server flash:Desktops/320x212x12/NantucketFlowers.png
tftp-server flash:Desktops/320x212x12/Fountain.png
tftp-server flash:Desktops/320x212x12/CiscoLogo.png
tftp-server flash:Desktops/320x212x12/TN-CampusNight.png
tftp-server flash:Desktops/320x212x12/TN-CiscoFountain.png
tftp-server flash:Desktops/320x212x12/TN-MorroRock.png
tftp-server flash:Desktops/320x212x12/TN-NantucketFlowers.png
tftp-server flash:Desktops/320x212x12/TN-Fountain.png
tftp-server flash:Desktops/320x212x12/TN-CiscoLogo.png
tftp-server flash:Desktops/320x212x12/List.xml
tftp-server flash:Desktops/320x216x16/List.xml
tftp-server flash:Desktops/320x212x16/List.xml
tftp-server flash:Desktops/840x480x24/List.xml
tftp-server flash:Desktops/840x480x24/colors.png
tftp-server flash:Desktops/840x480x24/TN-colors.png
tftp-server flash:Desktops/apps11.9-4-2ES26.sbn
tftp-server flash:Desktops/cnu11.9-4-2ES26.sbn
tftp-server flash:Desktops/cvm11sip.9-4-2ES26.sbn
tftp-server flash:Desktops/dsp11.9-4-2ES26.sbn
tftp-server flash:Desktops/jar11sip.9-4-2ES26.sbn
tftp-server flash:Desktops/SIP11.9-4-2SR3-1S.loads
tftp-server flash:Desktops/term06.default.loads
tftp-server flash:Desktops/term11.default.loads
!
control-plane
!
!
voice-port 0/0/0
!
voice-port 0/0/1
!
voice-port 0/0/2
!
voice-port 0/0/3
!
voice-port 0/1/0
supervisory disconnect dualtone mid-call
cptone MX
timeouts call-disconnect 2
timeouts wait-release 2
timing hookflash-out 500
connection plar 1700
impedance complex2
description TELMEX Oficina 4421938409
caller-id enable
!
voice-port 0/1/1
!
voice-port 0/1/2
!
voice-port 0/1/3
!
!
!
!
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
sccp local Loopback10
sccp ccm 172.17.1.253 identifier 1 version 7.0
sccp
!
sccp ccm group 1
bind interface Loopback10
associate ccm 1 priority 1
associate profile 2 register XCODE
associate profile 1 register CONFB
associate profile 3 register MTP
keepalive retries 5
!
!
!
dspfarm profile 2 transcode
codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
codec g729r8
codec g729br8
maximum sessions 4
associate application SCCP
!
dspfarm profile 1 conference
codec g729br8
codec g729r8
codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
maximum conference-participants 16
maximum sessions 2
associate application SCCP
!
dspfarm profile 3 mtp
codec g711ulaw
codec pass-through
maximum sessions hardware 8
associate application SCCP
!
dial-peer voice 20 voip
description INBOUND CALLS FROM VOIP
session protocol sipv2
session target sip-server
incoming called-number .
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte sip-notify
no vad
!
dial-peer voice 110 voip
description LOCAL
translation-profile outgoing Outgoing_4429800950
destination-pattern 9[1-9]......
session protocol sipv2
session target sip-server
voice-class codec 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 120 voip
description LDN
translation-profile outgoing Outgoing_4429800950
destination-pattern 901..........
session protocol sipv2
session target sip-server
voice-class codec 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 130 voip
description CELULARES
translation-profile outgoing Outgoing_4429800950
destination-pattern 904[45]..........
session protocol sipv2
session target sip-server
voice-class codec 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 140 voip
description LDI
translation-profile outgoing Outgoing_4429800950
destination-pattern 900T
session protocol sipv2
session target sip-server
voice-class codec 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 150 voip
description LDI
translation-profile outgoing Outgoing_4429800950
destination-pattern 900[2-9]T
session protocol sipv2
session target sip-server
voice-class codec 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 170 voip
description 01800
translation-profile outgoing Outgoing_4429800950
destination-pattern 901800.......
session protocol sipv2
session target sip-server
voice-class codec 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 180 voip
description Servicio
translation-profile outgoing Outgoing_4429800950
destination-pattern 90[2-35-9].
session protocol sipv2
session target sip-server
voice-class codec 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 210 pots
description LOCAL
preference 5
destination-pattern 9[1-9]......
port 0/1/0
forward-digits 7
no sip-register
!
dial-peer voice 220 pots
description 01 LDN
preference 5
destination-pattern 901..........
port 0/1/0
forward-digits 12
no sip-register
!
dial-peer voice 230 pots
description Cel por Telmex
preference 5
destination-pattern 904[45]..........
port 0/1/0
forward-digits 13
no sip-register
!
dial-peer voice 240 pots
description LDI por Telmex
preference 5
destination-pattern 900T
port 0/1/0
prefix 00
no sip-register
!
dial-peer voice 250 pots
description LDI
preference 5
destination-pattern 900[2-9]T
port 0/1/0
prefix 00
no sip-register
!
dial-peer voice 270 pots
description 01800 por Telmex
preference 5
destination-pattern 901800.......
port 0/1/0
prefix 01800
no sip-register
!
dial-peer voice 280 pots
description Servicios por Telmex
preference 5
destination-pattern 90[2-35-9].
port 0/1/0
forward-digits 3
no sip-register
!
dial-peer voice 1000 voip
service aa
destination-pattern 1000
session target ipv4:172.17.1.253
incoming called-number 1000
dtmf-relay h245-alphanumeric
no vad
!
!
num-exp 4429800950 1000
presence
presence call-list
!
gateway
timer receive-rtp 1200
!
sip-ua

no remote-party-id
max-forwards 65
retry invite 10
retry bye 2
retry register 10
timers connect 100
timers connection aging 15
timers hold 120
timers register 100
timers keepalive active 100
registrar ipv4:173.45.103.242:49750 expires 3600
sip-server ipv4:173.45.103.242:49750
host-registrar
!
!
!
gatekeeper
shutdown
!
!
telephony-service
sdspfarm conference mute-on 111 mute-off 222
sdspfarm units 3
sdspfarm transcode sessions 12
sdspfarm tag 1 CONFB
sdspfarm tag 2 XCODE
sdspfarm tag 3 MTP
no privacy
conference hardware
no auto-reg-ephone
em keep-history
em logout 20:0 23:0
max-ephones 10
max-dn 101
ip source-address 172.17.1.253 port 2000
service phone webAccess 0
max-conferences 8 gain -6
moh enable-g711 "en_bacd_music_on_hold.au"
multicast moh 239.1.1.1 port 16384
transfer-system full-consult
create cnf-files version-stamp 7960 May 31 2019 19:25:27
!
!
ephone-dn 100 octo-line
number A100 no-reg primary
conference ad-hoc
no huntstop
!
!
ephone-dn 101 octo-line
number A101 no-reg primary
conference ad-hoc
no huntstop
!
!

The Flash contains:

Router:

#sh flash0:
-#- --length-- -----date/time------ path
1 0 Feb 8 2019 12:44:54 -06:00 Desktops
2 0 Feb 8 2019 12:44:54 -06:00 Desktops/320x212x12
3 131470 Feb 8 2019 12:44:56 -06:00 Desktops/320x212x12/CampusNight.png
4 80565 Feb 8 2019 12:44:56 -06:00 Desktops/320x212x12/CiscoFountain.png
5 8156 Feb 8 2019 12:44:58 -06:00 Desktops/320x212x12/CiscoLogo.png
6 138278 Feb 8 2019 12:45:00 -06:00 Desktops/320x212x12/Fountain.png
7 726 Feb 8 2019 12:45:00 -06:00 Desktops/320x212x12/List.xml
8 109076 Feb 8 2019 12:45:02 -06:00 Desktops/320x212x12/MorroRock.png
9 108087 Feb 8 2019 12:45:04 -06:00 Desktops/320x212x12/NantucketFlowers.png
10 10820 Feb 8 2019 12:45:04 -06:00 Desktops/320x212x12/TN-CampusNight.png
11 9657 Feb 8 2019 12:45:06 -06:00 Desktops/320x212x12/TN-CiscoFountain.png
12 2089 Feb 8 2019 12:45:06 -06:00 Desktops/320x212x12/TN-CiscoLogo.png
13 7953 Feb 8 2019 12:45:06 -06:00 Desktops/320x212x12/TN-Fountain.png
14 7274 Feb 8 2019 12:45:08 -06:00 Desktops/320x212x12/TN-MorroRock.png
15 9933 Feb 8 2019 12:45:08 -06:00 Desktops/320x212x12/TN-NantucketFlowers.png
16 0 Feb 8 2019 12:45:08 -06:00 Desktops/320x216x16
17 726 Feb 8 2019 12:45:08 -06:00 Desktops/320x216x16/List.xml
18 0 Feb 8 2019 12:45:08 -06:00 Desktops/320x212x16
19 726 Feb 8 2019 12:45:08 -06:00 Desktops/320x212x16/List.xml
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19701760 bytes available (236785664 bytes used)

The Router don´t have a CUE module.

When I called the number on the AA Hunt Pilot it tells me that the number is not available.

num-exp 4429800950 1000

When the same number pointed to the hunt.

num-exp 4429800950 1700

Anyone have some idea.

I appreciate your help. 

[Vaijanath Sonvane]

Hi,

Can you please try specifying codec under below dial-peer 1000? You can configure the 'codec ' that the other side is wanting to use, or set up a voice-class codec with the codecs you'll accept.

dial-peer voice 1000 voip
service aa
destination-pattern 1000
session target ipv4:172.17.1.253
incoming called-number 1000
dtmf-relay h245-alphanumeric
no vad

Please refer to below URL for detailed configuration of B-ACD ad AA:

https://community.cisco.com/t5/collaboration-voice-and-video/b-acd-and-auto-attendant-services-on-cme/ta-p/3122257

[Isaías]

Hi,

The codec that i use to Dial peer 1000 is codec g711ulaw.

dial-peer voice 1000 voip
service aa
destination-pattern 1000
session target ipv4:172.17.1.253
incoming called-number 1000
dtmf-relay h245-alphanumeric

codec g711ulaw
no vad

I have a question, is it a normal behavior that even if the B-ACD configuration has been erased, the router continues to throw these logs?

ROUTER#
000560: Jun 6 11:48:19.843: %SYS-4-CONFIG_RESOLVE_FAILURE: System config parse from (tftp://255.255.255.255/network-confg) failed
000561: Jun 6 11:48:21.111: //-1//TCLM:/tcl_hunt_group_num_calls_in_callq: B-ACD-SERVICE Tcl service not available
000562: Jun 6 11:48:21.111: //-1//TCLM:/tcl_hunt_group_num_calls_in_callq: B-ACD-SERVICE Tcl service not available
000563: Jun 6 11:48:21.111: //-1//TCLM:/tcl_hunt_group_num_calls_in_callq: B-ACD-SERVICE Tcl service not available
000564: Jun 6 11:48:21.111: //-1//TCLM:/tcl_hunt_group_num_calls_in_callq: B-ACD-SERVICE Tcl service not available
000565: Jun 6 11:48:21.111: //-1//TCLM:/tcl_hunt_group_num_calls_in_callq: B-ACD-SERVICE Tcl service not available
000566: Jun 6 11:48:21.111: //-1//TCLM:/tcl_hunt_group_num_calls_in_callq: B-ACD-SERVICE Tcl service not available
ROUTER#

Thanks for your reply.

[Vaijanath Sonvane]

Hi,

Are you testing an AA number from a phone registered to CME or are you testing it from PSTN lines? What error messages are you getting in both scenarios?

If the router is not in production, then try erasing all configuration on the router and reload it. The errors will go away.