Can not reach Auto Attendant via CTI Route Point

[amohammed]

Hi Community,

I am having a strange issue.  When I dial the Auto Attendant Pilot Number I get the following message.

Ask your operator for assistance.  This is a recording.

The SIP integration between CUCM 12.5 and CUC 12.5 is working.  I can reach the voicemail prompt but not the AA prompt.  The AA CTI route point is configured to forward all calls to voicemail.  I can reach the AA prompt, If I configure a route pattern with the AA pilot number. 

Any ideas?

[amohammed]

The CSS on the voicemail was not set.  Updated it and I was able to reach the Auto Attendant.  

What is the best practice for assigning partitions and calling search spaces for unity (voicemail and AA)?

[Anthony Holloway]

It's defined here:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/integration/guide/cucm_sip/b_cucintcucmsip.html

What did you mean by "on the voicemail"? That doesn't seem clear to me....