Can not sign in to Cisco Jabber

[Nguyen KeThuc]

Hi all,

I am using Cisco Jabber version 9.0.2 (in Windows 7). Connection Settings :

      Server type : Cisco WebEx

       Login server : Use the default server

After I enter my account and sign in, Cisco Jabber notifies "Invalid username and password". But I still connect properly with this account by using Cisco Webex connect.

Any body know why?

Thanks

Thuc

[coflaher]

Do you still get the issue if you specify the server name instead of the using the default?

[Nguyen KeThuc]

Hi Coflaher,

Could you give me the server name ?

Thanks

Thuc

[coflaher]

Hi Nguyen,

I have no way of checking the webex server name you need.

You can try and open a support case with webex and they should be able to help.

- Colin

[Muhammad Maqsood Mushtaq]

Hi Nguyen,

Jabber for windows requires to enter username with domain e.g. if your username is "abc" and domain is "example.com", then you should enter "abc@domain.com" as username. If you are entering username in this format and login is failing then please open support case as Colin suggested.

Thanks,

Maqsood

[Nguyen KeThuc]

Thank you everybody. I will try to open a TAC case

Thuc