08-09-2012 08:36 PM - edited 03-17-2019 02:32 PM
Hi all,
I am using Cisco Jabber version 9.0.2 (in Windows 7). Connection Settings :
Server type : Cisco WebEx
Login server : Use the default server
After I enter my account and sign in, Cisco Jabber notifies "Invalid username and password". But I still connect properly with this account by using Cisco Webex connect.
Any body know why?
Thanks
Thuc
08-15-2012 07:36 AM
Do you still get the issue if you specify the server name instead of the using the default?
08-15-2012 06:57 PM
Hi Coflaher,
Could you give me the server name ?
Thanks
Thuc
08-17-2012 06:35 AM
Hi Nguyen,
I have no way of checking the webex server name you need.
You can try and open a support case with webex and they should be able to help.
- Colin
08-17-2012 02:29 PM
Hi Nguyen,
Jabber for windows requires to enter username with domain e.g. if your username is "abc" and domain is "example.com", then you should enter "abc@domain.com" as username. If you are entering username in this format and login is failing then please open support case as Colin suggested.
Thanks,
Maqsood
08-19-2012 07:20 PM
Thank you everybody. I will try to open a TAC case
Thuc
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