Cannot install connector to expressway

[VON CLAWSON]

I'm trying to register the expressway C to control hub. I put in the fqdn and it opens my expressway. but when I click on updated software & verify connection I get "Failed: Update failed to complete within time limit." It is not a firewall issue as I have verified that it is open outbound to 443. Any help would be appreciated.

[josviz]

Hello @VON CLAWSON,

Are you trying to configure Hybrid Calendar or Hybrid Message? Please confirm your Expressway firmware and make sure running the latest supported version.

Ref: https://help.webex.com/en-us/article/ruyceab/Supported-Versions-of-Expressway-for-Webex-Hybrid-Services-Connectors

Make sure to have the updated Webex Root CA Certificate.

Ref: https://help.webex.com/en-us/article/fta9r7/Update-Webex-Root-CA-Certificate-for-Expressway-Hybrid-Service-Connector-Hosts

Lastly, confirm all the Ports & URL's allowed listed here:

https://help.webex.com/en-us/article/WBX000028782/Network-Requirements-for-Webex-Services

Let me know the results or share Expressway logs & Screenshot of the error.

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