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Cannot screenshare while on call - Jabber

Capitalprophets
Level 1
Level 1

When on call I'm unable to share screen with the participant; however, when not on call I'm able to share without any issues. I was able to work around it by sharing the screen and making a phone call separately.

The screen share option is not active when on call.

1 Accepted Solution

Accepted Solutions

I have verified if BFCP was applied and enabled. I have not verified bandwidth between clients. But I just made another test call and noticed that this issue is intermittent. I will have to dig deeper into CAC and verify if we're having insufficient bandwidth issues.

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2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

Do you have BFCP enabled and enough video BW between both clients?

What troubleshooting have you done?

HTH

java

if this helps, please rate

I have verified if BFCP was applied and enabled. I have not verified bandwidth between clients. But I just made another test call and noticed that this issue is intermittent. I will have to dig deeper into CAC and verify if we're having insufficient bandwidth issues.