11-22-2012 08:27 AM - edited 03-17-2019 02:49 PM
Hi,
When a users clicks on Decline the call is forwardet to our Unity Connection server. I have not configured VM for all of our users and a UC prompt plays. The caller however can't use the menu when the called user haven't VM setup. Can I change the forward to another number or so it plays a busy tone or something?
Running J4W 9.1
Thanks
Kristian
Solved! Go to Solution.
11-23-2012 09:26 AM
Hi Kristian,
Yes, this can be done in CCM in the same way you configure voicemail pilot number. You can then create a new voicemail profile with this number and assign it to all users for whome voicemail is not configured.
Thanks,
Maqsood
11-23-2012 09:26 AM
Hi Kristian,
Yes, this can be done in CCM in the same way you configure voicemail pilot number. You can then create a new voicemail profile with this number and assign it to all users for whome voicemail is not configured.
Thanks,
Maqsood
11-26-2012 07:16 AM
Thanks I added the Busy application in our UCCX. Now users that don't have a VM configured hears a busy tone.
Best regards
Kristian
01-06-2016 07:43 AM
I'm having the same problem. Did you solve the problem ?
CUCM 9.1
CUIMP 9.1
I've been configured Voice Mail profile with Voice Mail Port and Hunt Pilot, Hun List, Line Group but I couldn't decline the call. When I press the button decline it doesn't work.
I've been configured Voice Mail Profile and a DN for example:
Voice Mail Profile number 5060
Directory number associated with device number 5060 too.
When I try do decline the call it doesn't work.
I don't have Unity Connection do send the call to it.
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