Change user's name in a Jabber Persistent Chat Room

[aaron.banks11]

We have users that show in the chat rooms as Mike@freakshow.local.  Is there a way to eliminate the @freakshow.local piece so only Mike displays?

[Jonathan Schulenberg]

Are the chat room participants local IM&P users or external XMPP federated contacts?

Do those same users have a clean display name on your buddy list or also display the XMPP JID there?

[aaron.banks11]

They are local IM&P users and yes the display name is clean

[Jonathan Schulenberg]

I'm honestly at loss here. I'm looking at a Jabber 11.7(1) with IM&P 11.5(1)SU2 instance right now. The chat room participants are shown by display name in both the roster and per-IM. This customer is using UDS as the contact source, though I doubt that matters.

[aaron.banks11]

Jonathan - I think I've figured out what is going on.  The servers have a domain of home.local.  LDAP is home.com.  This is where I believe the problem is.  The servers should have the home.com domain.  Do you agree?

[Jonathan Schulenberg]

The LDAP and IM&P servers can be in different domains. It's just important that Jabber and the IM&P servers can perform DNS lookups. So, if it's presence1.home.local then Jabber needs to be able to get the A and PTR record for that from DNS.

[aaron.banks11]

The issue they have been having is 2 contacts for every person.  So there is a chat contact and a phone contact (depending on whether it's home.local or home.com, for example).  Their IM address is jack@home.local and the directory uri shows as jack@home.com.  I think I should be changing the domain on the presence server - Presence-->Domain menu.  It also makes me curious if this is the reason the persistent chat rooms randomly disappear.