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echiyahya
Beginner

Chat failure

Hi, 

i have iphone and DX80 registred to CUCM and IM&Presence i cam make voice and video call the two device but i can't chat between the two device.  

1 ACCEPTED SOLUTION

Accepted Solutions
muraliwestlife
Beginner

Hi,

Can you make sure if you selected the account type as Im & Presence?, also check your connection Status to Softphone, If not verify the UC Service for Im& Presence is configured in CUCM and verify the checkbox for "Enable user for IM and presence" is enabled.

View solution in original post

2 REPLIES 2
muraliwestlife
Beginner

Hi,

Can you make sure if you selected the account type as Im & Presence?, also check your connection Status to Softphone, If not verify the UC Service for Im& Presence is configured in CUCM and verify the checkbox for "Enable user for IM and presence" is enabled.

View solution in original post

thanks for help problem resolved 

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