Chat Room Icon not displayed for Cisco Jabber 11.8

[csshenoy80]

Hi,

We have Cisco UC 10.5 (CUCM and IM&P), with Cisco Jabber 11.8. Persistent Chat and Group Chat has been enabled, Persistent Chat has been enabled on the jabber-config.xml on the TFTP servers, services (XCP router, XCP Text Conference Manager) have been restarted, still unable to see the Chat Room Icon on the Cisco Jabber Client (on Windows). 

Also, the option has been enabled for all the users (not limited to only administrators),

Are there any inputs to, what else might be missing to be configured?

Thanks

[Jonathan Schulenberg]

Have you restarted TFTP service on CUCM so it mem-caches the updated jabber-config.xml? You can check this by typing http://CUCM-TFTP-IP:6970/jabber-config.xml in your browser.

[carlitos2007]

I have the same issue too. I know that the jabber-config.xml file is being applied to the clients seeing i have set the chats to be saved to a local C drive folder and that is being applied. Any other ideas short of calling TAC?