11-22-2019 12:08 PM
We are now using Jabber Version 12.7.0.38632 Build 288632 and this version is doing a behavior that is quite annoying to many of us. If you have a number of chats open in the conversation windows, the newest message will move that person (or group) to the top of the list. When it's not busy, not biggie. When there is a lot going on, things keep moving around - we as humans "know" where that chat was and we are looking for it, and when it moves some place else, it makes it harder on us.
Example, I am chatting with someone (top of the list) and another person (2nd' in the list) while a group chat is going on (3rd in the list). When I click to go to the group chat, and chat there....then the 2nd person sends me a message - I expect to go to the 2nd chat listed, but that they got moved to the 1st spot, which moves others down.
This constant changing order is bad - while it may sound helpful always put the most recent at the top, chats are fluid and engaging, and moving things around in real-time within real-time communications is bad customer experience.
Where can I "check a box" to keep them still where I want them?
03-08-2021 06:35 AM
Until an idea is submitted on this site not much would happen with this. https://ciscocollabcustomer.ideas.aha.io/
Possibly this could fit into what you all ask about, https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-246
03-08-2021 07:03 AM
Unfortunately neither of those links will load for me, although that could be an issue with our work firewall.
03-08-2021 08:24 AM
That's odd, they works fine for me in various browsers and with or without VPN connection to the company network.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide