08-21-2018 10:22 AM
Hello,
I am experiencing a problem with 8821 Cisco wireless phones not communicating with Philips IEM/ Orchastrator application version 11.4 when sending the alerts out. However it works fine with Cisco 7925's. I work in a hospital environment so sent alerts to attending nurses. Any help will be appreciated.
Solved! Go to Solution.
10-04-2018 07:55 AM
Happy to hear you got it fixed. I even ran this one by my Phillips contact his only answer was to contact Phillips support.
08-21-2018 01:08 PM
What does the integration look like? Is there a trunk to this service? Do you have a IP phone service your subscribing the phone to? Have you checked with Phillips the phone is supported.
08-23-2018 07:52 AM
yes, we subscribe a service to it IEMCIPSLogin & IEMMessageManager. They are configured properly. Since they are delivering message to 7925.
09-13-2018 08:36 AM
is your 7925 provisioned sip? ascom discovered they have to rewrite all their software because sip hates #
ascom loves #
10-04-2018 07:19 AM
We have fixed the issue with 8821's by changing permission info and adding additional roles for the account for application. Roles were added " Allow calling number modification" "Standard CTI Allow Control of Phones supporting Connected Xfer and conf"
10-04-2018 07:55 AM
Happy to hear you got it fixed. I even ran this one by my Phillips contact his only answer was to contact Phillips support.
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