11-06-2018 02:47 PM
Hi,
I'm having issue opening a syslog file or folder which i downloaded from RTMT as a collect files in transator X. I am keep getting an error “No known messages found in abc. Is this a file from supported platform and is appropriate trace level enabled?”
can anyone please help me with this issue.
TIA
11-07-2018 10:27 AM
Hi, Did you unzipped the files first?
11-08-2018 09:37 AM
Yes I did unzipped the files first. I tried to open files individually and folder but in both cases getting the same error.
11-07-2018 10:29 AM
I will leave you some links that might help you.
HTH
11-08-2018 09:38 AM
thank you for the links I'm looking into it.
08-28-2020 01:40 PM
I know this is an old post but I ran into the same issue today and was getting frustrated that I couldn't find an answer online. After looking at this closer, I discovered the issue was with the trace file itself. On the particular node that I was pulling traces from, I found the trace filter setting configuration on Call Manager was set for an "error" debug trace level rather than "detailed" level. One I changed that, all works like a champ. Go to the Trace Configuration settings in Unified CM Serviceability and set the Cisco CallManager service to DETAILED on all nodes in the cluster. Easy Peasy!
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