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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Cisco Jabber 11.1.1 - Enable Hunt Group Tab

Hello fellow Cisco Experts :-)

I'm trying to enable the Hunt Group & Pickup Group Tab for Cisco Jabber Version 11.1.1 Build 22531 with the IM&P Version 10.5.

I've found this article, that describes perfectly how it has to be done.

Unfortunately it won't work for me.

Can it be that this feature has been disabled for Version 11.1.1?

Here is my jabber-config.xml

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Options>
<MakeCallHotKey="CTRL+<">true</MakeCallHotKey>
</Options>
<Policies>
<EnableCallPickup>true</EnableCallPickup>
<EnableGroupCallPickup>true</EnableGroupCallPickup>
<EnableHuntGroup>true</EnableHuntGroup>
<EnableOtherCallPickup>true</EnableOtherCallPickup>
<EnableOtherGroupPickup>true</EnableOtherGroupPickup>
</Policies>
</config>
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5 REPLIES 5
Cisco Employee

It should work on the 11.x

It should work on the 11.x version as well, if all config is verified then you can pull the jabber problem report to look for any errors / failures

http://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/119432-config-jabber-00.html

Manish

Beginner

Hi Manis,

Hi Manish,

i checked the logs and found no errors.

I did the Configuration as shown in the article you posted, but it dind't work.

Cisco Employee

In that case i would suggest

In that case i would suggest opening a TAC case to investigate further.

Manish

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Beginner

Re: Resolution

Hello @ciaodarwin,

 

Were you able to resolve this?

Beginner

It worked for me using

It worked for me using different names, I used 2 files (you have to check which one is actually working.

Saved them as jabber-config-user.xml or jabber-config-callpickup.xml

Attached my example, just remove the txt extension and revert to .xml

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