we have a problem with the jabber client for iPhone (version 22.214.171.12478).
If we have an active call on the jabber client and we receive a second call from the mobile network, the active call
is automatically placed on hold, before accept or decline the incoming call.
For us and our customer it is not acceptable!
Does anyone experience the same problem? We opened a TAC, but did not receive an answer at the moment
this is a "normal" behaviour- i also made this expierience with my iphone and jabber ;
What should I do if my iPhone rings while I’m already on a call using Cisco Jabber?
We recommend that you decline the call. When you receive an incoming call on your iPhone, the iPhone automatically disables the microphone for all other applications. As soon as the incoming call rings, your microphone is disabled in Cisco Jabber. When you decline the incoming call, your current caller can hear you again. Because the iPhone Phone app automatically takes control of the microphone, you do not have time to inform your current caller that you need to take another call.
If you accept the new call, your Cisco Jabber call is automatically placed on hold, and you cannot return to it until you end the iPhone call.
If you are using Cisco Jabber and you receive an iPhone call while your phone is locked, press the On/Off Sleep/Wake button twice quickly to decline the call.
we have a customer complaining about this issue, because they're not able not warn the Jabber caller that they'll be put on silence /hold while you decline or accept the cell call.
does somebody have any info if Apple has fixed this?
I know Android phones do not have this problem...