cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
8866
Views
0
Helpful
19
Replies

Cisco jabber MRA cannot locate server after upgrading version 12

yuexp0929
Level 1
Level 1

Hello All

My ExpressWay‘s version is 8.7 and imps server is 10.5.2.

I met the below error message after resetting Cisco Jabber version 12 when I login Cisco Jabber. 

" Cannot locate server. Check your server address. If the problem perisistes, contact your systme administrator."

I tried to login with Cisco Jabber 11.9 and 12.0 in Android Phone. 

Cisco Jabber 11.9 work, but 12.0 doesn't work.

 

Is the problem a bug? 

19 Replies 19

IMP - System version: 11.5.1.14900-32
CUCM-System version: 11.5.1.14900-11
Expressway- X8.10.4

im 11.5.1.12900-25, ucm 11.5.1.12900-21, exway X8.10.4

Is Edge's certification created by public CA?

yes

Is there any error message on log?

I think the problem must be related to ExpressWay.  The client can not get the ip address of IMPS and CUCM through MRA. 

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: