Collaboration Edge: Mobile and Remote Access no Voice

[ysanadiga01]

Hi there,

I've configured Jabber Mobile and Remote Access (Collaboration Edge) so that users outside the company network can use IM and Softphone feature. IM is working fine and when we making a call, it rings and when we pick up the phone there is no voice. So the signalling is fine but there is something with RTP streams. I have checked the configuration of VCS (Edge/Core) and CallManager as well as Cisco ASA. 

VCS Edge is on a Single NIC. Any suggestion will be highly appreciated.

Thanks & Regards,

Ysana

[Ayodeji Okanlawon]

Did you disable the second NIC on Edge server? What ip/hostname did you use for your vcs control traversal zone config. Did you use the public IP address of edge server?

Check you that have put your Expressway-E's public IP address in the 'IPv4 static NAT address' setting and restarted the Expressway

[pcovert]

Are you certain your UDP Ports for voice traffic are open on the firewall into the Edge?  Because that's exactly what you get, if they are not open.  

[CSCO11812280]

Have you fixed this problem?

I have got same issues. But still waiting for TAC support.

[Ayodeji Okanlawon]

How have you configured your solution? Can you give us more details? Are you using two NICs? Please describe how you have deployed your collab edge solution