CSCvd03382 - Cannot add unity connection to PCP

[Moises Moza]

Hi Team,

I saw that Bug CSCvd03382 is with "Status:Terminated". I performed a new installation of Prime Collaboration Provisioning 12.6 and I got the same problem when try to add Unity Connection 12.5 . I tried to reset OS admin password on Unity but the same.

I saw another post with the same problem:

https://community.cisco.com/t5/unified-communications/unable-to-add-unity-connection-to-prime-collaboration/td-p/3850397

Is there any SLA for a fix?

Regards,

Moises Damasceno Moza

[Mike_Brezicky]

If you believe you are hitting a bug, it is best to call TAC. They may have more internal details and can provide quicker assistance.

[starnet39]

same issue on 12.6.  Are we not fixing this, Cisco since it says no plan to fix this bug??

[Jaime Valencia]

Reach out to TAC and reference the bug to confirm it's the exact same scenario.

[starnet39]

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvd03382

and its not just the 11.6 version. We are installign 12.6 and i see 2 other people with the same problem.  As of now this installation is at a halt.  We really could use some phone support on this please.

732.870.7044

also, can you include LOUM@starnetsolutions.com  in your email reply??

thanks.,

Lou

[Jaime Valencia]

This is not a TAC case, this is a thread in the support community, you need to open a TAC case to have this investigated if you're indeed running into that bug or not.