CUC SMART Licensing Basic messaging will not use available Enhanced messaging license

[tsauer]

I have a 12.5 Unity connection registered to a SMART satellite.

The satellite is synchronized with Cisco.

I have 20 available Enhanced Messaging licenses.

When I add a standard User with mailbox, the system shows that I am not in compliance. 

From Licensing satellite:

License                                  Purchased       In Use        Balance     Alerts

Basic Messaging (12.x)                 0                  3                -3          Insufficient Licenses

Enhanced Messaging (12.x)         20                 0                 20

I have a similar situation with phone licenses. I only have CUWL licenses. When I add a single phone, the system uses a CUWL license instead of the unavailable Enhanced license.

Is the behavior of messaging licenses different that phone licenses? I understood them to be the same. You can steal from a higher license tier.

Thanks in advance 

[xromelmx]

Hello,

Did you ever figure this issue out. I literally have the exact same issue

[Nithin Eluvathingal]

Are you using License Reservation ? If you are using license reservation, license will not be borrowed from upper tier.

[Vinod.s]

Might be this will resolve your query .

https://community.cisco.com/t5/unified-communications/why-basic-message-license-not-using-enhanced-license/td-p/3298916

[Roger Kallberg]

It should defensively be able to borrow from the upper tier. We do that on our systems, see below screenshot from a pre-production system.

[Gregory Brunn]

There is a bug on this for CUCM licenses

Cisco Smart licensing satellite cannot borrow license from higher level
CSCvh16069

[Jaime Valencia]

Gregory, please do not post the bug information aside from the bug ID and the bug name, you need to be logged in with a CCO account in order to see that information and by posting it, you're bypassing that.

[Gregory Brunn]

Thanks Java Just trying to help out. The information is not a private cisco bug. 

Restricted the information more. Think it should probably be in CUCM/ CUC guides the move to smart licensing has been a pain.

I don't see it being public knowledge a bad thing in anyway. 

Ping me directly if you have a document that discuss not dissemination information on the bug portal publicly anywhere.