11-30-2023 08:37 AM
When I dial within my organization using the outside dialing prefix, my CP-8945 displays the destination phone number 3 times. The phone I'm dialing also see's the originating number 3 times. Any suggestions on what would cause this to happen? I can call a number outside of my organization and it's only displayed once. I can also call internally using the 4 digit number and it also shows just once.
11-30-2023 08:53 AM
Hi,
It probably means that you are using Translation Patterns to manipulate the destination number and it displays the Alerting Name of both Calling and Called number as numbers only.
Can you please send a shot of what you see on the phone?
Thanks
Regards
Carlo
11-30-2023 09:24 AM
11-30-2023 11:04 AM
And this is only calling internal using the 91 prefix
11-30-2023 11:39 AM
Hi
What is the value of Alerting Name on directory number configuration of both calling an called phones?
Please let me know.
Regards
Carlo
11-30-2023 12:00 PM
The alerting name on both phones is the users name
11-30-2023 12:51 PM - edited 11-30-2023 12:52 PM
This is happening because dialing your organization using public DDI hits Outgoing Route patterns and calling party transform mask. Than The call goes to the VG/CUBE where you probably translate calling/called number.
Please use DNA to simulate a call from internal extension to another one using public number and look at the behavior.
You can access DNA going to the following URL: https://<CUCMIP>/dna
Please let me know
Regards
Carlo
11-30-2023 02:21 PM
Top of Form
Bottom of Form |
11-30-2023 02:43 PM
Hi,
Please call the extension using 71xxxx3203 without 9 and see the behavior.
Also go on your VG and activate a debug ccsip message and dial again the same number with 9 and please post the output.
Thanks
Regards
Carlo
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide