CUCM 12.5 Not sowing Critical Service Down in RTMT

[YossiRata4796]

Hi,

I tried to configure email notification in RTMT, i see that the alert CriticalServiceDown not recognize when the services is down, and not send notification when service down.

Thanks,

yossi.

[Andrew Skelly]

To clarify, is your issue that RTMT is not aware when a critical service goes down (i.e. does not show up under "Alert History" on the "System Summary" tab, or is your issue that RTMT is not sending emails (just this one alert or all alerts are not sending emails)?