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CUCM and CUPS CPU usage high

dannoofWI
Level 1
Level 1

It is mid-morning and one of our subscribers and the IM&P server (Pub) have been running high cpu usage. How can I tell what is causing this. See the attachment from RTMT.

 

1 Reply 1

Vaijanath Sonvane
VIP Alumni
VIP Alumni

It is difficult to tell what is causing high CPU utilization by just looking at the RTMT graph. There are many different possibilities for this issue including software bug. Check RTMT logs for high CPU utilization. You can refer this document:

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/213679-logs-to-be-collected-for-tac-when-high-c.html

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.