About dannoofWI

Finesse users lose Live Data · 04-13-2022

Users login to Finesse on Chrome (latest), they are on a VDI server accessed through Citrix Workspace. They experience an issue where they lose Live Data. It will spin on 'Establishing connection to Live Data', indefinitely. Only happens to one user ...

dannoofWI · 12-08-2021

We upgraded UCCX from 12.0 to 12.5.1 es02 a couple weeks ago. There appears to be an issue where a call answered from one CSQ is transferred to another CSQ where it is answered. The Work Timer from the first CSQ (45 seconds) is following the call int...

dannoofWI · 08-16-2021

I see we need to increase RAM to 20GB for our 400 agents.There is also mention of losing certificate CA's for our privately signed certs. Is that just a matter of copying the CA's from the server and reinstalling post-upgrade?Is there anything else I...

dannoofWI · 06-23-2021

Managers are asking if we can add the 'Voice CSQ Summary Report' from the Supervisor display into the Agent Display.Is this possible? UCCX 12.0

dannoofWI · 03-17-2021

We are going to install SU 4 on our Call Manager version: 12.5.1.12900-115.Post install do we need to update the TSP installed on a 3rd party attendant console application?

dannoofWI · 12-13-2019

The reason this is brought up is when being Silent Monitored the agent sees there are more than 2 participants.I am right now in a call with my Finesse screen open showing only the originating number even though I am being Silent Monitored. So there ...

dannoofWI · 12-13-2019

Thank you TimoV for the reply, but in Attachment 1 there are only 2 participants.

dannoofWI · 12-13-2019

Sorry attachment 1 was not included.

dannoofWI · 11-06-2019

Thanks George,We have that information which helps for the JVDI inside of Citrix. But these users are installing Jabber on a Virtual Machine inside of (accessed through) Citrix. I was not able to find any mention of such a setup.Dan

dannoofWI · 07-23-2019

Thank you for your response and you do have it correct. I had pretty much believed it couldn't be done in the system so I was hoping someone may have an idea or some experience with doing this.

Member Since	‎08-27-2008 06:54 AM
Date Last Visited	‎04-13-2022 08:18 AM
Posts	88
Total Helpful Votes Received	10

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User Activity

Finesse users lose Live Data

Call transfers and Work Time

CCX upgrade 12.0 to 12.5

Finesse Live Data

Need to update TSP when install SU on Call Manager?

Re: Finesse displays 'Number of Participants'

Re: Finesse displays 'Number of Participants'

Re: Finesse displays 'Number of Participants'

Re: Jabber on landing pad

Re: Count Finesse Workflow Actions