To take advantage of some features and fixes we would like to upgrade from UCCX 10.6.2 to 11.6.2. However we would like to hold off on CUCM and stay at 10.5 until later when we will move the whole UC to version 12. From the UCCX compatibility matrix it looks like this would be ok. Has anybody done this and what should we watch out for?   Thanks   Dan ... View more

I apologize if this has been covered but I did not find it. It appears that a change to a gadget, specifically a change to the .js file requires the agent to delete history in IE. Is this normal or am I missing something? It may be a problem when having to make a change to get all agents to delete history, especially those signing in through Citrix. ... View more

UCCX 10.6.1 If a group had to sign out for a meeting in CAD they could all just log out even when on a call. Trying to do the same in Finesse will put them in Not Ready - pending and when they go to Sign Out it says "Unavailable form current state". Is there a way to allow agents to logout and close the queue while still "Talking"? ... View more

UCCX 10.6 SU3 Finesse Here is the scenario - Agent A is in Claims Operator queue Agent B is in Work Comp Queue but is currently at lunch and in "Not Ready" Agents only have one line on their phone. Agent A will answer a call and the caller asks to speak with Agent B. Agent A will warm transfer to Agent B. When Agent A hears Agent B's voice mail they will cancel and go back to the call then transfer it to the work comp queue. The problem is when Agent A rings Agent B, Agent B's status goes to "Reserved" and when Agent A cancels the transfer Agent B is stuck (we think indefinitely) in "Reserved". This team recently migrated from CAD to Finesse. I can duplicate this problem in Finesse using test agents, teams, etc. When I try to duplicate in CAD the agent status always returns to "Not Ready" as expected. Before I start diving into logs and debug I was curious if anyone had heard of this?       ... View more