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UCCX 12.5.1Due to Ungraceful Shutdowns we need to rebuild both nodes.The only thing I don't see clearly in the documentation is what to do about licenses. System is not on a Smart account.Are the licenses restored from the backup?
Users login to Finesse on Chrome (latest), they are on a VDI server accessed through Citrix Workspace. They experience an issue where they lose Live Data. It will spin on 'Establishing connection to Live Data', indefinitely. Only happens to one user ...
We upgraded UCCX from 12.0 to 12.5.1 es02 a couple weeks ago. There appears to be an issue where a call answered from one CSQ is transferred to another CSQ where it is answered. The Work Timer from the first CSQ (45 seconds) is following the call int...
I see we need to increase RAM to 20GB for our 400 agents.There is also mention of losing certificate CA's for our privately signed certs. Is that just a matter of copying the CA's from the server and reinstalling post-upgrade?Is there anything else I...
The reason this is brought up is when being Silent Monitored the agent sees there are more than 2 participants.I am right now in a call with my Finesse screen open showing only the originating number even though I am being Silent Monitored. So there ...
Thanks George,We have that information which helps for the JVDI inside of Citrix. But these users are installing Jabber on a Virtual Machine inside of (accessed through) Citrix. I was not able to find any mention of such a setup.Dan
Thank you for your response and you do have it correct. I had pretty much believed it couldn't be done in the system so I was hoping someone may have an idea or some experience with doing this.
