01-22-2014 02:24 PM
Hi there,
Just wondering if there is a way to have seperate call-in numbers (eg per department)?
Each department will pay for their own toll free number, but how do we configure the hosts to have different call-in numbers in their meeting invite emails?
I see only settings for Global, not per-host or per-division..
There are no settings in the user pages to manually specify call-in numbers either..
We have CWMS 1.5 On premise.
Cheers
Dion
01-29-2014 11:07 AM
We don't currently have a way to do this with CWMS.
But if the customer is looking for a way to understand usage by department, the 'tracking codes' feature may be a useful alternative. The administrator can assign tracking codes (such as department identity) to the users; this becomes a part of each user's profile. Then, use the reporting menu to generate custom reports for a given timeframe; the "Meeting Report.csv" will indicate all the meetings that were held, their duration and participants, as well as what 'tracking code' the meeting belonged to.
02-17-2014 01:15 PM
We have a client who is also looking to track long distance usage of the call-back feature in CWMS. Has anyone been able to find the meeting place equivalent of the dial-out report ?
02-18-2014 02:54 PM
A CWMS admin can generate custom reports for a selected date range. This causes a half dozen or so .csv files to be generated; one of the custom reports provided is the Participants Report. This report includes a column for session type which will identify "call-back" participants and what number was dialed--I think this may be useful for the purpose you've identified.
02-18-2014 03:20 PM
Hi Walter , unfortunately this is not the case.. There is no participants report in the custom report...
Fraud attempts
Meeting report ( only shows cumulative callback minutes)
Bandwidth utilisation
Storage capacity
Downtime report
User license reports
Cheers
Dion
Sent from my iPhone
02-18-2014 04:24 PM
Ok darn, sorry. Must be because I'm running version 2.0….
w
02-18-2014 05:04 PM
I couldn't find version 2 cwms on cco yet.. Any day now!
Cheers
Sent from my iPhone
02-18-2014 05:11 PM
CWMS 2.0 is already available. It will NOT be posted to CCO as is it a major upgrade (.ova) and not an update (.iso). (We are not allowed to post .ova's to CCO)
Instead you can get it internally from the collab software library at: http://wwwin-collabsw.cisco.com/
Or Customers upgrading from 1.x to 2.0 can order it via the product upgrade tool (PUT) at http://tools.cisco.com/gct/Upgrade/jsp/index.jsp
The PUT SKUs for upgrading from version 1.x to version 2.x of Cisco WebEx Meetings Server are:
Software SKU
Description
Price(USD)
WMS2-UPG-K9=
WebEx Meeting Server 2.x SW Kit
$0.00
WMS2-UPG-AU-K9=
WBX Meeting Server 2.x SW Kit (Export Unrestricted)
$0.00
w
02-19-2014 08:14 AM
I am not seeing those parts on the PUT tool, we already have CWMS 1.5 installed and licensed - should it be available yet? Does anyone else see it?
02-19-2014 09:43 AM
Apologies. Am told by the PUT team that they are actually still in progress and should show up by tomorrow. In mean time, code is available from collab software library. Sorry for the delay.
w
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