CWMS - users unable to login after CUCM minor patch upgrade

[Risat]

Hi,
We upgraded our CUCM with minor patch, now the users are not able to login to Webex, when we checked in the CWMS > Users > Directory integration > Synchronize now, it says network failure. Retrying synchronization. Please assist to fix this issue

CWMS version - 2.8

CUCM - 11.5 SU2 upgraded to 11.5 SU6

[Dalton-Covene]

Hi Ris AT,

The upgrade should not have impacted your LDAP Integration. It sounds like there is an issue between your CUCM and LDAP server.

If you go to your CUCM > System > LDAP Directory > click Save, do you get an error message or does it save successfully? This will tell you if there is a problem with the connection between CUCM and LDAP.

Please test and revert back with results.

Regards,

Dalton Woolsey

[Risat · Accepted solution]

I had opened a case with Cisco TAC, as per them there is a compatibility issue of CUCM 11.5SU6 with CWMS, i changed the version of CUCM 11.5SU5 and CWMS is working fine now, thanks.

[Evgeny Udaltsov]

The same issue with CWMS 3.0.1.27.c-ie and 3.0.1.2136.c-au. However it was fixed in

Cisco WebEx Meetings Server 3.0 MR2 Patch 4 - cisco-webex-meetings-server-3.0.1.2155.C.iso

https://software.cisco.com/download/home/286312005/type/284536950/release/3.0(1)

[Farrukh ']

 2.8MR3 Patch 4 has the fix for this issue.

CSCvm99486 - Adding support for CUCM 12.5 and CUCM 12.0SU2 and 11.5SU6