Default bring call windows to the front

[mbieyasid]

Hi All

i am using jabber version 12.9

everyone knows or any configuration for default "bring call window to the front for computer" from Never to On all calls??

because for now the user should change manual on their profile so this is quite troublesome. i try to find the document jabber config but no luck.

[Sankar Voleti · Accepted solution]

Hi,

  This is the parameter that you're looking for -  <SoftPhoneModeWindowBehavior>Never</SoftPhoneModeWindowBehavior>. If you have this enabled in jabber-config.xml file, then the conversation window is never displayed. Just removing this from the file reverts the setting back to 'OnCall'. There's a similar parameter for Deskphone mode also.

More details in the parameters reference guide - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_9/cjab_b_parameter-reference-guide-jabber-129.pdf

To confirm if it's configured in jabber-config.xml file, just run this https query in chrome - https://<CUCM TFTP IP>:6972/jabber-config.xml. Use port 6970 instead if your CUCM version is 10.x

Hope this helps

-Sankar

[mbieyasid]

Hi @Sankar Voleti 

thanks for reply after we check again all node i found as you mention for configuration is never, so next plan we want to re apply jabber config to oncalls.

if i have done to apply jabber-config i want update the result.

[Sankar Voleti]

Hey,

    Sorry, but I don't understand what you meant by "if i have done to apply jabber-config i want update the result". You have to change the parameter to OnCalls in the xml file, upload the modified file to all the TFTP servers in the CUCM cluster, restart the Tftp service on each server. Then ask the users to sign-out of the client and sign-in again for the modified file to take effect.

-Sankar