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- About Yasid.ramli1
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Member since
11-07-2016
11
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Created by
Yasid.ramli1
in Contact Center
in Contact Center
06-12-2019
09:05 PM
06-12-2019
09:05 PM
Hi Does anyone know the document for integration PCCE with Verint. What is needed from the PCCE to the integration with Verint Recording? Thanks
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Created by
Yasid.ramli1
in Contact Center
in Contact Center
05-12-2019
11:08 PM
05-12-2019
11:08 PM
Hi All Thanks for the reply to my discussion. after an open case and discussing with Cisco TAC, this feature is not currently available in the UCCE/PCCE. and Cisco can open an enhancement request for distribution by occupancy. I share id for this feature. CSCvp59558 - Agent selection based on the occupancy for PQ and SG https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvp59558/?rfs=iqvred
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Created by
Yasid.ramli1
in Contact Center
in Contact Center
04-21-2019
08:38 PM
04-21-2019
08:38 PM
Hi Bill Thanks for your reply. I've already used custom with Select Node but the distribution call still base on LAA, so do you have any idea in order to get the custom formula base on the minimum talk time. why you'd want to distribute them in that manner? because my costumer can reach equal Talk time for each agent. my customer ask this request because on Avaya already used this call distribution (base on handling time) thanks
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Created by
Yasid.ramli1
in Contact Center
in Contact Center
04-20-2019
07:35 AM
04-20-2019
07:35 AM
Hello everyone, I’ve a ICM script working on PCCE base on Long Availabel Agent (LAA). Is it possibles if I change the distribution call base on minimum handling call time instead of LAA ? we’ve been tried a couple formula consist : HandledCallsTalkTimeTo5, TalkInTimeTo5, but the algorithm still persist refer to LAA. Is there any idea how to configure the formula on script?
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- Tags:
- icm cript
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Created by
Yasid.ramli1
in Contact Center
in Contact Center
03-13-2019
09:28 AM
03-13-2019
09:28 AM
Hi All
I create hyperlink daily report cuic for agent with widget in finesse admin layout, but i often find errors "Http status 500 - ClienthandleException A message body reader" the workaround if the error appear i must close browser and relogin again finesse and works.
so what should i do about the error?
PCCE 11.6
Finesse 11.6
Cuic 11.6
Logs :
0000003392: XX.XX.XX.XX: Mar 13 2019 15:38:54.573 +0700: %CCBU_CUIC_MODEL_OBJECTS-0-ERROR: <- PermissionsHandler.java:44User does not have sufficient permissions for entity: 22CED82C10000165000027120A14EA58 (minimum permission required: PERMISSION_READ_EXEC)
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11-22-2018
07:44 PM
Hello All
We have problem when test SSO only side A success but side B failed,
after we check on the IDS machine test SSO working only on the publisher but on the subcribber failed.
next action we must add Relying Party Trust IdP configuration for IDS-B.
the question is whether the side A registers through IDS-A and side B through IDS-B?
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Created by
Yasid.ramli1
in Contact Center
in Contact Center
11-22-2018
07:30 PM
11-22-2018
07:30 PM
Hi Slavik Bialik
thanks for you suggest after we delegate user to OU ICM and result open domain manager not appear error.
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Created by
Yasid.ramli1
in Contact Center
in Contact Center
11-15-2018
07:41 PM
11-15-2018
07:41 PM
Hi Omar
a little explanation, I have finished deployment of PCCE and suddenly now the domain manager when accessed an error appears.
My customers have entered the user into a security group with only a lot of restrictions. and I also put the user into a local administrator.
so what are the role roles when the user cannot become a domain admin ??
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11-15-2018
06:17 PM
Hello
I have a problem when using a domain manager my deployment type PCCE v 11.6
when access appears an error like this
“ LDAP Provider : 00000005: SecErr DSID-03151E07, problem 4003 (INSUFF_ACESS_RIGHTS), data 0”
My customers do not give domain admin access to the PCCE user account, so my question is whether the OU / User roles details are needed? because I read in the document below it is not too detailed.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Installation/Guide/ucce_b_staging-guide/ucce_b_staging-guide_chapter_011.html
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Labels:
06-12-2019
Hi Does anyone know the document for integration PCCE with Verint. What
is needed from the PCCE to t...
05-12-2019
Hi All Thanks for the reply to my discussion.after an open case and
discussing with Cisco TAC, this ...
04-21-2019
Hi Bill Thanks for your reply. I've already used custom with Select Node
but the distribution call s...
04-20-2019
Hello everyone, I’ve a ICM script working on PCCE base on Long Availabel
Agent (LAA). Is it possible...
Created by
Yasid.ramli1
in Contact Center
03-13-2019
03-13-2019
Hi All I create hyperlink daily report cuic for agent with widget in
finesse admin layout, but i oft...
11-22-2018
Hello All We have problem when test SSO only side A success but side B
failed, after we check on the...
11-22-2018
Hi Slavik Bialik thanks for you suggest after we delegate user to OU ICM
and result open domain mana...
11-15-2018
Hi Omar a little explanation, I have finished deployment of PCCE and
suddenly now the domain manager...
11-15-2018
Hello I have a problem when using a domain manager my deployment type
PCCE v 11.6 when access appear...
Public Statistics
| Date Registered | 11-07-2016 10:14 PM |
| Date Last Visited | 06-18-2019 10:08 AM |
| Total Messages Posted | 11 |
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