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Yasid.ramli1
‎02-17-2021
Beginner
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30 Helpful Vote
10 Helpful Vote
10 Replies
1 Helpful Vote
CCP Member
1 Accepted Solution
5 Replies
Stats
Member since ‎11-07-2016
35
Posts
35
Helpful
4
Solutions
Certifications
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: How To Change Codec on CVP

Created by in Contact Center
01-22-2021
01-22-2021
Hi @ptindall and @david.macias Thank you for your reply to my discussion.finally, I'm done changing ...

Re: User login to finesse where the authentication happen

Created by in Contact Center
01-15-2021
01-15-2021
Hi, @vinothkumar what you mean by the question?is there you mean the security authentication on fine...

How To Change Codec on CVP

Created by in Contact Center
01-15-2021
01-15-2021
Hi as i know during the installation of CVP call/VXML we must select what codec can be used for the ...

Re: No DTMF or voice recognition on CCB callback

Created by in Contact Center
01-15-2021
01-15-2021
HI, @Quigath now my callback working fine after we follow your config in the cube. thank you for sha...

Re: Carry Data from Finesse transfer to ICM

Created by in Contact Center
12-08-2020
12-08-2020
HI @bill.king1 this the dialed number I mentioned before, if we use the internal number for the next...

Re: Temporarily Halt Script Execution Limitation

Created by in Contact Center
12-08-2020
12-08-2020
Hi @Vitthal But about our condition for if An email to get increased incredible because there is hav...

Re: Carry Data from Finesse transfer to ICM

Created by in Contact Center
12-07-2020
12-07-2020
Hi @bill.king1 before we used external voice dialed number the data can't work for carry over to oth...

Re: No DTMF or voice recognition on CCB callback

Created by in Contact Center
12-07-2020
12-07-2020
Thank you @Quigath for your sharing. I will compare your config to our configuration in cube. I can ...

Re: No DTMF or voice recognition on CCB callback

Created by in Contact Center
12-07-2020
12-07-2020
Hi @Quigath is this problem has been solved?? because now we having the same issue

Re: Carry Data from Finesse transfer to ICM

Created by in Contact Center
11-23-2020
11-23-2020
Hi @bill.king1 yes like that i mean, the data on pv 10 carried over if agent transfer to another cal...

Carry Data from Finesse transfer to ICM

Created by in Contact Center
11-23-2020
11-23-2020
Hi We need to carry data on the cisco finesse to icm, for example, the scenario is an incoming call ...

Re: Temporarily Halt Script Execution Limitation

Created by in Contact Center
11-23-2020
11-23-2020
Hi @david.macias thanks for the answer as you mention we must try to find a result, we already try q...

Temporarily Halt Script Execution Limitation

Created by in Contact Center
11-14-2020
11-14-2020
Hi All Does anyone know what is limitation time on cisco icm script? can we use the time on icm scri...

Internet Script Editor PCCE 12.5

Created by in Contact Center
10-23-2020
10-23-2020
Hi All I have a facing problem to used internet script editor pcce 12.5. anyone to know how to fix t...

How Many Maximum Gadget on Finesse 12.5

Created by in Contact Center
09-03-2020
09-03-2020
Hi All we have the plan to deploy PCCE 12.5 and the question is how many maximum gadgets can we add ...
Public Statistics
Date Registered ‎11-07-2016 10:14 PM
Date Last Visited ‎02-17-2021 12:04 AM
Total Messages Posted 35
Total Helpful Votes Received 35
Helpful Votes Given To